Astrid van Dorst
Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone’s customers worldwide The leading elevator and escalator company expands its use of Salesforce, to bring together cutting-edge technology and field service teams, providing a richer customer service experience. Kone plans to send data from its IoT connected … Read more
Salesforce Lightning Partner Community Unveiled. Today’s introduction is a New Way For Companies to Empower Their Partners to Sell Faster and Smarter. This fast and intelligent solution is for companies looking to accelerate sales from their partner ecosystem. Lightning Partner Community helps companies to equip their resellers, franchisees, channel teams and more with the same … Read more
Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. There are two immediate benefits of this: One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service contract payments. The other is for any … Read more
Dreamforce, the world-leading cloud computing conference, is a sweet memory lingering from last week. I’m sure attendants arrived at their desk this Monday morning with a smile and a resolve to instantly instigate discontinuous change in their companies. Starting afresh, more mobile & cloud-enabled. Takeaways from Dreamforce 2014 1 of 6 Wave Dreamforce’s #1 … Read more
Dreamforce 2014, #DF14, the cloud computing business’ largest and most exciting conference, starts today in San Francisco and will last for 4 days. Expect announcements of important strategic developments to lead the business community to mobile and social cloud computing. Dreamforce 2014, Many Superlatives A record 140,000 in-person conference visitors swarming between 18 different … Read more
Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday. Sales reps and service agents now can access a wide range of CRM tools vial their mobile devices, to realize smarter sales and transformative customer service. Last November, Salesforce.com introduced Salesforce1 ~ a major stepping stone in making its CRM tools mobile. Salesforce1 … Read more
Advance Your Analytics to Gain a Strategic Marketing Edge The recent emergence of advanced analytical tools and approaches has enabled better business decision making. The core challenge of advanced analytics, and particularly cloud analytics, for increased growth and profitability, is choosing the right analytics solution. While it is easiest to create a single analytical model, the … Read more
This week the sixth annual Cloud World Forum in London, UK, successfully brought together EMEA’s IT world and management to further enterprise cloud migration. Challenges & solutions as well as latest innovation & trends in cloud computing were shared by 300+ speakers from 74 countries and a crowd of 8,000 international IT professionals and business leaders. Cloud World … Read more
Salesforce unveiled the world’s first enterprise cloud computing app for wearables, Salesforce Wear. Leading other enterprise cloud players and customers, it anticipates the near-future introductions of wearables: Salesforce’s initiative precedes the Apple’s iWatch launch, rumored to be this Fall. It also preempts the introduction of other important wearables. Salesforce Wear is Salesforce.com’s effort to stay … Read more
Industry leaders to deliver new solutions and mobile experiences for mutual customers. REDMOND, Wash. and SAN FRANCISCO – Microsoft Corp. and salesforce.com (NYSE: CRM) announced a strategic partnership to create new solutions that connect salesforce.com’s customer relationship management (CRM) apps and platform to Microsoft Office and Windows so customers can be more productive. Terms of … Read more