Creates the Most Comprehensive CRM Solution with Advanced Knowledge Management Capabilities and Integrated Self-Service Today Oracle announced that it has entered into an agreement to acquire … [Read more...]
Archives for July 2011
Web Help Desk Announces Support for Mac OS X 10.7 Lion
California based innovator, Web Help Desk today announced that the Web Help Desk fully supports the newly released Apple operating system, Mac OS X 10.7 Lion. From its inception, the Web Help Desk … [Read more...]
United Planet Helps Businesses to Benefit from the ‘Bring your own Device’ Initiative
Ye Olde debate on whether companies should issue all IT equipment including laptops, tablets or mobile devices is an everlasting argument. Perhaps employees should use their own personal device, and … [Read more...]
ITIL V3 Introduction with ITSMSolutions.com
If you are now quite sure what ITIL is all about, here are 4 quick videos from www.itsmsolutions.com. The 4th one on the list is the meat and potatoes for ITIL, which I recommend viewing (see … [Read more...]
Top 7 Reasons for Calling the HelpDesk
I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system. We call … [Read more...]
ITIL Online Foundation Training [VIDEO]
If you are self-studying the ITIL V3 exam, and did a few practice exams, it will be fairly clear where your area of weakness are. Thus, here are some good short videos from … [Read more...]
2011 CRM Buyers Guide from CRMsearch.com
A Comparative Analysis of the Top 10 CRM Vendor Solutions >> Click here for the link to the CRM Buyers Guide from CRMsearch.com Juniper Media, a digital media company that delivers business … [Read more...]
Salesforce Alternatives
When choosing a CRM system, I’ll be the first to say it’s a case-by-case basis. A small 3 person sales team is different than a large company with sales teams spread across the continent. Today, the … [Read more...]
ITIL Foundation V3 Exam Questions and Answers [VIDEO]
If you enjoy doing exams similar to a “TV Game show”, you’ll enjoy this video. That is, of course, if you get the answers right. Getting them wrong will certainly leave you feeling … [Read more...]
Microsoft Excel and ERP: I’m not Dead Yet!
Do you member the movie Life of Brian or the Broadway spinoff Spamalot? I’m referring to the scene of Plague burying their dead, and one collector has an old man on his shoulders declaring “I’m not … [Read more...]
