Confirms Global Best Practices for Service Desk Support LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its … [Read more...]
Archives for February 2010
Sunrise Software hosts Owen Powell’s IT Insider blog
Chessington – Sunrise Software has teamed up with Arts Council IT Director Owen Powell to launch a new blog aimed at those who work in IT. The ‘IT Insider’ will aim to provide IT professionals, from … [Read more...]
Smarsh Customer Relationship Management Solution Offers Speed And Simplicity To Investment Advisors
smarshCRM v3.0 streamlines practice management processes – La Jolla, Calif. – Smarsh®, the managed service leader in secure, innovative and reliable email archiving and compliance solutions, today … [Read more...]
Swissport Chooses Commercial Open Source Pentaho for Business Intelligence
Open source BI replaces Oracle for corporate reporting Zurich - Pentaho Corporation, the commercial open source alternative for business intelligence (BI), today announced that one of the world's … [Read more...]
Cloud Computing Forces Radical Rethink for Developers
London -- Cloud Computing and its profound impact on European ISVs and the software development community will be a major focus at the third European ISV Convention, run by IT Europa and being held at … [Read more...]
LiveTime 6.1 to support industry standard SAML and SAML 2 Single Sign-On (SSO) user authentication
Newport Beach, CA – LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the … [Read more...]
Websense Unveils TRITON™ Architecture Unifying Web, Data and Email Security
New TRITON Architecture Combines Websense Security Solutions for Greater Protection against Dynamic, Blended Threats at the Lowest Total Cost of Ownership READING, UK — Websense, Inc. (NASDAQ: … [Read more...]
TeamSupport.com Adds Live Chat to their Customer Support Toolkit
Dallas -- TeamSupport.com (http://www.TeamSupport.com) – a trend setting provider of SaaS-based customer service and help desk tools – today announced the release of “Live Chat,” a fully integrated … [Read more...]
SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
Online poll reinforces increase in customer churn as result of poor experience A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centers … [Read more...]
V-Soft Launches VPRMS, V-Soft Product Recall Management Software
V-Soft, Inc. the leading provider of CRM software and services announced today the launch of a recall management software solution for manufacturers and distributors. During the course of business, … [Read more...]
