Some ITIL consultants propose that one must start with Service Level Management. Theoretically, it would be the perfect option, but how are you going to negotiate SLA's on your MTTR (Mean Time … [Read more...]
Archives for October 2007
Ticket System – Home Biz Owner’s New Trend?
As the owner of an online business, you might think that your Internet marketing strategies will help you achieve success, but in reality you may not necessarily be able to do so because other … [Read more...]
Help Desk Software – A Necessary Tool For Today’s Business Owner?
As an owner of an online business, it is very much possible that you are more concerned about maintaining the quality of your products and services than anything else. However, doing so may not … [Read more...]
Latest News in CRM Help Desk Software – Oct 26. 2007
Latest News in CRM Help Desk Software - Oct 26. 2007 Wipro Announces Innovation Isle on Second Life, Becomes First Indian ...TMCnet - ... Learning Center, 3 floor ODC setup with cubicles, Security … [Read more...]
How to Choose Your Ticket System For Service Management
A ticket system is alternative web based approach to the mailto URLs and mail forms. Usually these are endorsed with CGI scripts on your web pages for bug tracking, efficient Service management, … [Read more...]
How To Increase Online Sales With Live Customer Support
The secret to a successful business website is to have maximum and good communication with the customers and clients of the website. Once upon a time the customers had to send an email and await an … [Read more...]
Support Ticket System – How It Helps Your Company
Having a robust Internet marketing strategy certainly helps, but it does not necessarily guarantee the success of your online initiatives because what plays an equally important role is the … [Read more...]
Is Your CRM System Destined To Fail?
It’s time to put your trusty CRM software to work; to let it earn its keep. You’re about to blast an email out to several thousand potential customers. First you run a search of people and … [Read more...]
Latest News for CRM Help Desk Software – Oct 17, 2007
CorraTech Integrates Open Source Business AppsE-Commerce Times - ... deepen the functionality of this first release with such features as open source project management software or an open source … [Read more...]
Support Ticket Software – An Owners Perspective
Replying to customer queries and complaints is no doubt necessary, but as a website owner if you think that you need to use your time for more productive purposes, then it is recommended that you get … [Read more...]
