Insights & Commentary

Integrate QuickBooks Online with Salesforce Service Cloud

Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. There are two immediate benefits of this: One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service … [Read More...]

Box-Salesforce Integration Boosts Cloud Business Productivity

Today, Salesforce and Box introduced their new, more integrated relationship. Previously, Box was featured on the Salesforce App Exchange as an add-on. Now it's in the CRM itself. For users, there will be Salesforce Files Connect for Box. For developers, there's a Box SDK for Salesforce toolkit. … [Read More...]

What is Salesforce Lightning?

Paul Greenberg Explains CRM, social CRM & Customer Experience