Lightning to Improve Customer Service at Elevator Industry’s leader KONE

Kone improves customer service using Salesforce Lightning

Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone’s customers worldwide The leading elevator and escalator company expands its use of Salesforce, to bring together cutting-edge technology and field service teams, providing a richer customer service experience.  Kone plans to send data from its IoT connected … Read more

Salesforce Lightning: Intelligence for Sales Partner Community

salesforce lightning updates

Salesforce Lightning Partner Community Unveiled. Today’s introduction is a New Way For Companies to Empower Their Partners to Sell Faster and Smarter. This fast and intelligent solution is for companies looking to accelerate sales from their partner ecosystem. Lightning Partner Community helps companies to equip their resellers, franchisees, channel teams and more with the same … Read more

Box-Salesforce Integration Boosts Cloud Business Productivity

Today, Salesforce and Box introduced their new, more integrated relationship. Previously, Box was featured on the Salesforce App Exchange as an add-on. Now it’s in the CRM itself. For users, there will be Salesforce Files Connect for Box. For developers, there’s a Box SDK for Salesforce toolkit. The further-integration leads to more powerful business solutions … Read more

Marketing Cloud Predictive Journeys Announced at Salesforce World Tour in New York

salesforce exacttarget predictive intelligence

Today, Salesforce announced its Marketing Cloud Predictive Journeys, with Predictive Scores and Predictive Audiences. With this new product, marketers can fuse CRM and marketing data with relevant contextual data such as web browsing activity and email “Whether you’re looking to collect behavioral data and infer preferences, predict the next best content, or deliver personalized messages … Read more