Did you know that 73% of consumers will ghost a brand after 3 or fewer negative customer service experiences? A recent survey by retaildive.com that out for us. As we commence 2023, we are living in a world where many customers are not just comfortable interacting and purchasing from your … [Read More...]
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Lightning to Improve Customer Service at Elevator Industry’s leader KONE
Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone's customers worldwide The leading elevator and escalator company expands its use of Salesforce, to bring together cutting-edge technology and field service teams, … [Read More...]
Salesforce Lightning: Intelligence for Sales Partner Community
Salesforce Lightning Partner Community Unveiled. Today's introduction is a New Way For Companies to Empower Their Partners to Sell Faster and Smarter. This fast and intelligent solution is for companies looking to accelerate sales from their partner ecosystem. Lightning Partner Community helps … [Read More...]
Integrate QuickBooks Online with Salesforce Service Cloud
Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. There are two immediate benefits of this: One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service … [Read More...]
