Zuora Implements Zendesk Cloud-Based Help Desk

Zuora Global Support Portal helps company streamline customer support, boosting response rate and delivering better visibility into customer issues

REDWOOD CITY, Calif. and SAN FRANCISCO — Zuora, the subscription billing and commerce leader, and Zendesk, the proven cloud-based help desk software provider, today announced the launch of the Zuora Global Support Portal. The web-based support ticket application and self-service customer support platform, powered by Zendesk, is located at support.zuora.com.

"Zendesk has helped us increase our response rate, decrease our response times, and deliver new visibility into customer issues," said Marlene Summers, Senior Manager, Zuora Global Support. "Best yet, Zendesk makes our support agents excited about working on their tickets."

Through the portal, Zuora’s customers can stay up-to-date with announcements from the Zuora Global Support Team, get answers from the community, and share feature suggestions. In addition, the support system fully supports customer inquiries from the @ZuoraSupport Twitter handle through Zendesk’s innovative Twicket™ service.

"It is great to see Zuora take advantage of multiple channels such as the web, email and social media to deliver superior customer support," said Kate Hobbie, Zendesk’s Director of Customer Support. "Having more than 10,000 customers ourselves, our own support team understands the importance of delivering outstanding customer support through whatever means our customers choose to communicate with us."

Summers added, "There are so many things to love about Zendesk. With its GoodData integration, we inherit a robust set of reporting and analytics with literally one click. To integrate into our Engineering and Operations teams, we easily created custom widgets to serve as a communication vehicle. And, although Zendesk is very easy to set-up and use, it is sophisticated enough to handle our billing support needs."

About Zuora, Inc.

Zuora’s subscription billing and commerce platform changes the way subscription businesses manage and sell to customers, allowing them to bring new products to market in less time, with more flexibility and less hassle. Zuora customers are up and running within 90 days and often recognize 200% ROI within weeks. Zuora is built from the ground up by SaaS industry visionaries and veterans from salesforce.com, WebEx, Accenture, Google, eBay, Oracle and Vitria. Zuora customers include Reed Business Information, InsideView, Marketo, Ricoh, Box.net, Ning, Ustream, Informatica, Barrett Xplore and Open Range. To learn more about Zuora, please visit www.zuora.com.

About Zendesk

Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.