Open ITSM Solutions - Enabling Business & IT Transformation
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Open ITSM Solutions™: Enabling Business & IT Transformation
An itSM Solutions® LLC White Paper™
By David Nichols & Rick Lemieux
Executive Summary
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how “Open ITSM Solutions” integrates five widely used domains to create a powerful model to guide IT in its journey into the business leadership circle.
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