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Thursday, May 24, 2012

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Videos

CRM Help Desk Software

CRM Systems

NetSuite Announces Commerce as a Service (CaaS)
LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce
SugarCRM Brings CRM Thought Leaders Together at SugarCon 2012
eXtremeCRM 2012 Berlin
Veeva Announces Seamless Integration With Concur
Live Salesforce Training to Provide Free Training to Unemployed
Nucleus Research: CRM Returns $5.60 for Every Dollar Invested
X2Engine’s X2Contacts now in Open Source Beta Release
Radian6 & Competitors- People are Waking Up
SohoOS’ Cloud Micro Business Management

Customer Service

LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce
Zuora Implements Zendesk Cloud-Based Help Desk
Vertical Solutions, Inc. Positioned in 2011 “Magic Quadrant for Field Service Management”
Defining your Service Cloud or Call Center
Radian6 & Competitors- People are Waking Up
Service Desk Managers Are Overloaded
Top 7 Reasons for Calling the HelpDesk
Five9 Virtual Call Center Software Receives 2011 CRM Excellence Award
P2P versus B2B, B2C Marketing: Why People-to-People is Important
Salesforce.com and BMC Software Transform IT Management With Launch of RemedyForce

IT Infrastructure Library

BMC Remedyforce Exceeds 100 Customers in 300 Days
Service Desk Managers Are Overloaded
ITIL V3 Introduction with ITSMSolutions.com
Top 7 Reasons for Calling the HelpDesk
ITIL Online Foundation Training [VIDEO]
ITIL Foundation V3 Exam Questions and Answers [VIDEO]
ITIL Version 3 Certification Exam Tips [VIDEO]
The Importance of an ITIL Helpdesk and ITIL Change Management [VIDEO]
ITIL Foundation v3 Online Training [VIDEO]

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