The Importance of an ITIL Helpdesk and ITIL Change Management [VIDEO]
July 14, 2011 by Jimson Lee · Leave a Comment
This video animation on Introduction to ITIL is very well done. It brings back memories of my IT years, and all the “in the trenches” stories that go along with it.
I love the late nights and eating pizza analogies.
This video explains why ITIL Change Management is needed through the eyes of Joe the IT Guy working with SysAid
From http://youtu.be/M7w3bjSbMrg
You can see more videos from SysAid from their YouTube channel.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
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About Jimson Lee
Jimson is a freelance industry analyst, with over 25 years experience in the IT industry. Prior to joining CRMHelpDeskSoftware, he spent 4 years as a Senior Consultant at Sierra Systems Group, part of Golden Gate Capital, a leading private equity firm with $9 billion in capital under management. Jimson currently resides in Rome, Italy.
