The Importance of an ITIL Helpdesk and ITIL Change Management [VIDEO]
This video animation on Introduction to ITIL is very well done. It brings back memories of my IT years, and all the “in the trenches” stories that go along with it.
I love the late nights and eating pizza analogies.
This video explains why ITIL Change Management is needed through the eyes of Joe the IT Guy working with SysAid
You can see more videos from SysAid from their YouTube channel.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
Related Articles on CRM Help Desk Software.com
- ITIL Foundation v3 Online Training [VIDEO]
- Top 7 Reasons for Calling the HelpDesk
- ITIL Heroes Handbook – ITIL for Those Who Don’t Have the Time
- What is ITIL? [INFOGRAPHIC]
- How ITIL-based IT Help Desk can help Small and Medium Businesses
Recent Articles on CRM Help Desk Software.com
- London Cloud World Forum, June 26-27 2013
- The Kenton Group and Pbxwall Partner to Fight Toll Fraud in the UK
- Salesforce.com Signs Agreement to Establish European Data Centre in the U.K. in 2014
- Salesforce.com Launches Salesforce Communities – Ending the Era of Legacy Portal Software
- Salesforce.com Announces Euro 5 Million Innovation Challenge for European Start-ups Building on the Salesforce Platform
- Do you Remember Dreamforce Bands and Speakers?
- What is the Information Technology Infrastructure Library? [INFOGRAPHIC]
- HootSuite Boosts Social Media Management System with Premium Salesforce.com, Statigram and YouTube Apps
- The Impact of Cloud Technologies on IT Service Management (ITSM)
- CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications