Sprint is First U.S. Carrier to Help Customers Make Confident Wireless Phone Purchases Online with the Ability to Virtually Try Features Before They Buy
San Mateo, CA – DeviceAnywhere, the industry leader in end-to-end mobile application testing, announced that Sprint has completed its network rollout of DeviceAnywhere’s DemoAnywhere™ solution, a Web-based application that enables users to experience and interact with virtual mobile phones over the Internet. Sprint is using DemoAnywhere as an educational tool to enhance the customer experience in three key areas: sales, technical support and customer care.
“Try-Before-You-Buy” Interactive Wireless Phones
Sprint is making it possible for business customers and consumers to test-drive devices and simplify the selection process by employing DemoAnywhere technology to drive their new “try-before-you-buy” portal on the Sprint website. This innovative, online sales tool, available at http://www.sprint.com/, allows users to test out the features of the phone– as if they’re holding it in their hand– before deciding on a purchase.
Step-by-step Tutorials for 34+ Wireless Phones
Once the mobile device has been selected, Sprint is using DemoAnywhere to help teach consumers how to use the full-range of the phone’s functionality for a rich and uncomplicated user experience. Now, Sprint customers can make the most of their purchase by accessing on-demand, step-by-step tutorials available 24/7 on the Sprint website at http://www.sprint.com/learn. Thousands of step-by-step tutorials were created by DeviceAnywhere using real devices, which show Sprint customers how to access and interact with the features of over 34 different mobile devices available on the Sprint network. For example, a Palm Pre user could be walked through how to transfer data across from their old Palm device or how to set up Microsoft® Office Outlook Mobile on the handset, viewing the demo created on a real mobile device.
Improved Customer Care Support
Lastly, Sprint is employing DemoAnywhere to streamline the technical support process and more quickly and effectively troubleshoot customer inquiries related to their mobile devices. By making DemoAnywhere solution accessible to all its Customer Care personnel, Sprint is giving their employees the technical means to see and interact with the handset model used by the customer during support calls. Now, when a customer contacts Sprint, the care representatives can pull up an interactive, virtual version of the handset and assist the customer step-by-step through any difficulties during the course of the call.
“We are making it easier than ever for Sprint customers to select the right phone for their needs by educating them on the capabilities of our devices online,” said David Owens, Sprint vice president of customer acquisition. “It is just as important for us to be there for the customer after they have made their purchase and these online educational tools are a perfect way to do as a supplement to our Customer Care team.”
“Sprint understands that using technology in an innovative way can deliver a superior customer experience for their subscribers, as well as improve employee satisfaction by simplifying the troubleshooting process for their technical support representatives,” said Faraz Syed, CEO and Co-Founder of DeviceAnywhere. “Buying a new mobile device and getting the most out of it has just become a lot simpler for Sprint’s customers.”
DeviceAnywhere provides convenient and cost-effective end-to-end solutions for mobile content development, testing, monitoring, certification, test automation and deployment – enabling application developers to bring better content to market faster than ever before. DeviceAnywhere products are accessible over three core technology platforms to address specific use cases of mobile application developers.
DeviceAnywhere currently supports more than 2,000 devices on over 28 different carrier networks worldwide, with locations in the U.S., U.K., Canada, France, Germany and Spain. To learn more about DeviceAnywhere – and to sign up for a free, three-hour trial – please visit www.deviceanywhere.com. Interested in our perspective on trends and issues in the mobile marketplace? Visit our CEO’s blog (www.mobileapplicationtestingtimes.wordpress.com) and follow us on Twitter (http://twitter.com/devanywhere).