Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears

February 2, 2009 by Jimson Lee

Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent.

This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and work offline. Those 5 hour cross country flights or half hour waits at the coffee [...]

InfoWorld Honors Zoho With 2009 Technology of the Year Award

January 29, 2009 by CRM Help Desk

PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]

CRM Help Desk Software Predictions for 2009

January 1, 2009 by Jimson Lee

These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be [...]

Zoho Creator Takes On Role as Google App Engine IDE

December 16, 2008 by CRM Help Desk

Zoho Creator Deploys Apps to Google App Engine

PLEASANTON, Calif.– Zoho today announced that Zoho Creator has been integrated with Google App Engine, enabling applications built with Zoho Creator to be deployed on Google’s infrastructure. The move effectively makes Zoho Creator an integrated development environment for Google App Engine that lets users deploy their applications on [...]

Zoho Makes Cloud Data Accessible with Zoho CloudSQL

December 3, 2008 by CRM Help Desk

Business Data Stored in Zoho Available to Any Application through SQL; Zoho Reports Adds API and Support for Zoho CloudSQL

PLEASANTON, Calif.–Zoho today announced Zoho CloudSQL, a middleware service that uses the familiar SQL (Structured Query Language) to connect business data stored in Zoho with traditional, on-premises applications as well as other SaaS offerings.

Zoho Reports, the [...]

On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?

November 30, 2008 by Jimson Lee

Do you prefer a PC or Mac?

On-Demand SaaS or On-site CRM?

Commercial or Open-Source Software?

The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company.

You know the old [...]

DolceGMail Firefox add-on integrates GMail and SugarCRM

November 11, 2008 by Jimson Lee

Remember that project when I was asked to integrating and customize multiple databases, including a CRM, Support Call Center, and defect tracking (or bug tracking) software?
Well, if you use Firefox for your browser, GMail for your email, and SugarCRM, that pipe dream is now a reality. You can now track Gmail messages about specific [...]

Gartner says Worldwide SaaS Revenue in Enterprise Application Markets will Grow 27 percent in 2008

October 24, 2008 by CRM Help Desk

Gartner Says Worldwide SaaS Revenue in the Enterprise Application Markets Will Grow 27 Per Cent in 2008

Total SaaS Revenue Will More than Double by 2012

Egham, UK — Worldwide software-as-a-service (SaaS) revenue in the enterprise application markets* is on pace to surpass $6.4 billion in 2008, a 27 per cent increase from 2007 revenue [...]

Zoho Mail vs. My Ultimate Email System – Google Apps, Gmail IMAP, Outlook, and Blackberry

October 13, 2008 by Jimson Lee

For me, the ultimate email system has to include 4 things:

- be available anywhere by a browser
- an off-line mode where I can work on my laptop in an airplane or areas with no Internet access
- mobile support for my Blackberry Curve
- the above 3 must be synchronized

If I want to get more granular [...]

Jamcracker, Zoho in Partnership to Offer On-Demand Business Applications to Telecomm and Service Providers

September 20, 2008 by Jimson Lee

It’s hard to believe Jamcracker is still around. I used their services in 2001-2002 to outsource my Microsoft Exchange hosting services as well as iPass remote dialup for all my corporate laptop users.

When the dot com meltdown hit full speed by 2003, I was certain Jamcracker (among hundreds of other companies) would not survive. [...]

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