Transitioning to ITIL® V3

By Janet Kuhn, www.itsmsolutions.com The full article can be found here. While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading another hefty and long-awaited British title – ITIL v.3 Service Transition. In the new ITIL V3 Lifecycle approach, Service Transition sits between Service Design and [...]

FireScope Brings New Predictability and Efficiency to IT Operations With CMDB

New Fully Federated CMDB Simplifies Planning and Managing IT Change HUNTINGTON BEACH, Calif., FireScope, a leading developer of Business Service Management software that offers a real-time view of the business impact of IT Operations, today announced the availability of a new configuration management database (CMDB) in their family of IT service management suite of products. [...]

ITIL® IT Service Lifecycle – The Five New Silos of IT

By Rick Lemieux, www.itsmsolutions.com The full article can be found here. In my last article I spoke about IT’s evolution from its technological heritage into a Managed Services Provider utilizing the five domains of ITIL V3 as its ticket into the enterprise business leadership circle. Much has been written about breaking down the technological silos [...]

ITIL® v3 – What You Need to Know about the New Version of ITIL Methodology

ITIL v3 – What You Need to Know about the New Version of ITIL MethodologyBy Jill Knapp The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for businesses [...]

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