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SDLC Process or ITIL®? Wrong question

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Ever-increasing business and technological complexity are driving successful IT organizations to search for methodologies to ensure that new or changed IT services meet the requirements of the business customers, and create value for the business by being designed, delivered and operated in an efficient and effective [...]

Open-Source SplendidCRM v2.1 includes Silverlight, AJAX and PDF Invoices

Silverlight, AJAX and PDF Invoices Cement SplendidCRM as the Ideal CRM Platform for Companies that have Standardized on the Microsoft Technology Stack
RALEIGH, N.C.–SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 2.1 of its flagship platform SplendidCRM. The new Silverlight graphs provide [...]

ITIL® v2 or v3? Wrong question!

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Question: Should you go with ITIL v2 or ITIL v3?
Answer: It doesn’t matter.
Some organizations have spent considerable time and money trying to improve delivery of IT services to their customers using ITIL, some are just getting started. The buzz around v3 probably has everyone scratching his [...]

Transitioning to ITIL® V3

By Janet Kuhn, www.itsmsolutions.com
The full article can be found here.
While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading another hefty and long-awaited British title – ITIL v.3 Service Transition.
In the new ITIL V3 Lifecycle approach, Service Transition sits between Service Design and Service Operation and [...]

ITIL® IT Service Lifecycle – The Five New Silos of IT

By Rick Lemieux, www.itsmsolutions.com
The full article can be found here.
In my last article I spoke about IT’s evolution from its technological heritage into a Managed Services Provider utilizing the five domains of ITIL V3 as its ticket into the enterprise business leadership circle. Much has been written about breaking down the technological silos that have [...]

ITIL® v3 – What You Need to Know about the New Version of ITIL Methodology

ITIL v3 – What You Need to Know about the New Version of ITIL MethodologyBy Jill Knapp
The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for businesses in [...]

Best Books on CRM – Must Reads

Learn More about CRM. Here are the best books on the topic:
1. “CRM at the Speed of Light, 3e“ is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and [...]

Complete List of CRM Vendors & Help Desk Vendors