Salesforce.com Acquires InStranet
August 20, 2008 by CRM Helpdesk Software · Leave a Comment
Salesforce.com Acquires InStranet, Bringing Industry-Leading Knowledge Base Technology to Salesforce CRM Customer Service & Support SAN FRANCISCO, — Salesforce.com, the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer (B2C) call centers. The acquisition brings powerful knowledge [...]
Product Comparison for Customer Relationship Management Solutions for Small Enterprises
August 12, 2008 by CRM Helpdesk Software · Leave a Comment
DUBLIN, Ireland–Research and Markets has announced the addition of the “Product Comparison – Customer Relationship Management Solutions for Small Enterprises” report to their offering. The Customer Relationship Management (CRM) software market is growing once again, especially those solutions focused on increasing demand in small enterprise and mid-markets. New market trends, such as Software as a [...]
Entellium Reinvents the CRM Experience for Small Business with New Rave Solutions
July 17, 2008 by CRM Helpdesk Software · 1 Comment
Rave’s Compelling Game-Like User Experience and Strategic Insight into Sales Trends Answers Question “How Can I Spend My Time Most Profitably Today?” SEATTLE, WA – Entellium, a global developer of on-demand Customer Relationship Management (CRM) software for small businesses, today announced the introduction of Rave Plus and Rave Complete, new CRM products within its Rave [...]
Tracking Methods – Should you be Concerned?
June 10, 2008 by Jimson Lee · Leave a Comment
Think of this day to day scenario: You go to Safeway, Ralphs or Vons, buy some food, and to get a discount, you swipe your membership card for the savings. No big deal, right? But now the Supermarket giant can track your purchases and trends, and make sure your favorite cereal is always in stock. [...]
Flextronics and Business Process Management Software Seminar
May 29, 2008 by Jimson Lee · Leave a Comment
Business Infrastructure Software in Action How SOA Helps Accelerate Success with Business Process Management Date: June 3, 2008 Time: 11:00 AM EDT – 8:00 AM PDT Note: Audience members may arrive 15 minutes in advance of this time Business Process Management (BPM) is being used today by many organizations to gain new levels of visibility [...]
8 Trends in Software as a Service Platforms
May 7, 2008 by Jimson Lee · Leave a Comment
This article is from Alex Barnett’s blog To kick off the new year, I presented to around 40 or 50 members of Utah Technology Council (UTC) last week. The title of the topic they asked me to speak about was “Trends in Software as a Service Platforms”. I searched around for some ideas and came [...]
SugarCRM Manages End-to-End SaaS Offering With Zenoss
April 20, 2008 by CRM Helpdesk Software · Leave a Comment
Market Leading ISV Manages Networks, Servers and Applications With Open Source IT Management Solution ANNAPOLIS, MD–(April 16, 2008) – Zenoss Inc., a leading provider of commercial open source network, systems and applications management software, today announced that SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, has deployed Zenoss for [...]
On-Demand CRM Market is the New SaaS Battleground
April 17, 2008 by CRM Helpdesk Software · Leave a Comment
New Report Analyzes Growth in On-Demand CRM and Identifies Recent Trends and Future Directions for this Marketplace NEW YORK- Analysts at Tier1 Research (T1R) find in a new report that since software as a service (SaaS) can be a cost-effective delivery method for software functionality, it is rapidly gaining acceptance. Nowhere has this adoption been [...]
SugarCRM Announces CRM Acceleration World Tour
March 30, 2008 by CRM Helpdesk Software · Leave a Comment
Global Sponsors IBM and Research In Motion Join SugarCRM to Deliver One-Day, Intensive CRM Strategy and Product Education in 15 Cities Around the World CUPERTINO, Calif.–(BUSINESS WIRE)–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced its CRM Acceleration World Tour, covering 15 cities on three continents. The first [...]
ERP Software – The Effective Sharing Of Data Across The Enterprise
March 4, 2008 by CRM Helpdesk Software · Leave a Comment
By Aaron Prather ERP integration is focused wholly on the transaction-oriented business processes, with CRM being considerably more valuable to users when selected back end data is available and viewed by every employee utilizing the CRM. Getting into the ERP integration business may be part of a strategic plan, or arise from a particular business [...]
