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CRM in the Eye of Adversary Economic Climate

February 19, 2009 by Vera Lang

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Marketing Cloud Tagged With: 2008, amp, application, applications, business, CRM, CRM Systems, customer, Customer Service, customers, data, exam, helpdesk, information, integration, management, market, offers, online, planning, process, product, Research, saas, Sales, self-service, service, software, solution, solutions, source, support, system, systems, web

LiveTime Ships New ITIL Service Desk Hardware Appliance

February 17, 2009 by CRM Helpdesk Software

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases Tagged With: customer, customers, data, enterprise, ERP, Help Desk Software, information, integrated, ITIL, management, open, process, product, service, software, solution, solutions, support, system, systems, web

Informatica Acquires Applimation

February 12, 2009 by CRM Helpdesk Software

Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM) REDWOOD CITY, CA -- Informatica Corporation, the leading independent provider of data … [Read more...]

Filed Under: Press Releases Tagged With: application, applications, business, CRM, customer, customers, data, data management, enterprise, ERP, information, integration, management, market, offers, oracle, partner, process, product, sap, Security, service, siebel, software, solution, solutions, support, system, systems, Technology, web

Helpstream Announces Winter 2009 Release

February 10, 2009 by CRM Helpdesk Software

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA -- Helpstream®, the world's first … [Read more...]

Filed Under: Press Releases Tagged With: 2009, announces, application, applications, articles, budget, business, CRM, customer, Customer Relationship Management, Customer Service, customers, enterprise, ERP, free, google, information, integrated, integration, management, market, Marketing, Marketing Automation, offers, oracle, partner, process, product, relationship, saas, Sales, salesforce, salesforce.com, self-service, service, software, solution, solutions, source, support, system, systems, ticket, web

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

February 10, 2009 by CRM Helpdesk Software

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service … [Read more...]

Filed Under: Press Releases Tagged With: 2008, application, applications, business, cloud, CRM, customer, Customer Service, customers, data, enterprise, ERP, google, information, market, Marketing, news, on-demand, paas, partner, product, relationship, Research, saas, Sales, salesforce, salesforce.com, Security, service, software, solution, source, support, system, systems

Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback

February 4, 2009 by CRM Helpdesk Software

New York, NY and Oslo, Norway –- Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research … [Read more...]

Filed Under: Press Releases Tagged With: announces, application, applications, business, customer, customers, data, information, integration, launches, management, market, Marketing, mobile, on-demand, online, partner, process, product, relationship, Research, saas, sap, service, software, solution, solutions, source, system, systems, web

IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals

February 1, 2009 by CRM Helpdesk Software

ARMONK, NY - IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship … [Read more...]

Filed Under: Press Releases Tagged With: application, business, cloud, CRM, customer, Customer Relationship Management, customers, enterprise, ERP, Hosted CRM, implementation, in-house, information, integrated, integration, latest, management, mobile, offers, partner, product, relationship, saas, Sales, Security, service, software, solution, solutions, source, support, system, systems, Technology, web

2009 Predictions – SAP And SaaS Will Take On Recession

January 20, 2009 by CRM Helpdesk Software

SAP and SaaS will remain strong areas of employment in 2009, according to The IT Job Board (www.theitjobboard.co.uk), the biggest IT jobs site in the UK. Alex Farrell, managing director of The IT … [Read more...]

Filed Under: Press Releases Tagged With: 2009, application, cloud, information, mobile, offers, online, saas, sap, Security, service, software, software-as-a-service, support, system, systems, web

FrontRange Launches HEAT Service & Support 9.0

January 20, 2009 by CRM Helpdesk Software

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. - FrontRange Solutions, a leading developer of IT … [Read more...]

Filed Under: Press Releases Tagged With: business, customer, Customer Service, customers, data, enterprise, ERP, google, Help Desk Software, information, integration, latest, launches, management, market, Marketing, microsoft, open, process, product, relationship, Sales, service, software, solution, solutions, source, support, system, systems, Technology, ticket, web

Conjungo – Helping IT buyers Understand ERP, CRM, and VoIP

January 16, 2009 by CRM Helpdesk Software

Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users … [Read more...]

Filed Under: Press Releases Tagged With: business, CRM, CRM Systems, data, enterprise, ERP, free, implementation, information, integration, launches, market, Marketing, online, process, product, Research, service, software, solution, source, system, systems, Technology, web

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