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Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year

LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service.
“Winning a Stevie Award for Sales and Customer Service in the category [...]

SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices

Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia

CUPERTINO, Calif. – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Sugar Authorized Learning Program to accelerate the adoption of CRM best practices across its global customer [...]

SugarCRM Announces Keynotes and Sponsors for SugarCon 2009

IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference

CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in San [...]

CRM Software for Small Business InfusionSoft Raises $7.9 Million

InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive.

If you wanted to sell a product, whether it’s a digital download or physical product, you should always leverage [...]

SplendidCRM Software Releases Enterprise 3.0 with a New Workflow Engine

RALEIGH, N.C. — SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 3.0 of its flagship platform SplendidCRM. The release of Version 3.0 marks a milestone as it introduces the SplendidCRM Workflow Engine as a flagship feature in the new SplendidCRM Enterprise [...]

On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?

Do you prefer a PC or Mac?

On-Demand SaaS or On-site CRM?

Commercial or Open-Source Software?

The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company.

You know the old [...]

SugarCRM Announces SugarCon 2009

Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009
SugarCon 2009

CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will host SugarCon 2009, its global customer, partner and developer conference, February 2-4, 2009, at The Palace Hotel in San Francisco, [...]

Bright House Networks and Broadcore Choose Sugar Enterprise On-Site

Communications Providers Rely on SugarCRM for Ease of Customization, Integration and Quick Payback

CUPERTINO, Calif. — SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced two new communications customers – Bright House Networks and Broadcore – have implemented Sugar Enterprise On-Site to foster improved communications with customers across departments.

Bright [...]

DolceGMail Firefox add-on integrates GMail and SugarCRM

Remember that project when I was asked to integrating and customize multiple databases, including a CRM, Support Call Center, and defect tracking (or bug tracking) software?
Well, if you use Firefox for your browser, GMail for your email, and SugarCRM, that pipe dream is now a reality. You can now track Gmail messages about specific [...]

Customer Data Integration Between Open Source SugarCRM Package and 3rd-party Applications

One of my more interesting and frustrating projects for a software company involved integrating and customizing multiple databases, including their CRM, Call Center for support, and bug/defect tracking for all releases of their software.

The goals were simple. The Sales team wanted to initiate sales tracking with accurate sales forecasting, plus an effective lead generation [...]

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