Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow
January 22, 2009 by Jimson Lee · Leave a Comment
There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here) 2. Gartner EXP Worldwide Survey of More than [...]
Is LinkedIn the Next CRM?
January 22, 2009 by Jimson Lee · 3 Comments
Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we’ve seen Facebook become the number 1 social media site that started to creep into the Corporate world. Facebook can now connect to Salesforce.com via AppExchange or Appirio. [...]
FrontRange Launches HEAT Service & Support 9.0
January 20, 2009 by CRM Helpdesk Software · Leave a Comment
FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features [...]
Report – United Nations May Choose SAP for ERP system
January 18, 2009 by Jimson Lee · Leave a Comment
The United Nations has confirmed reports of negotiating a deal with to SAP for their ERP system. According to a German paper last Wednesday, the deal may be worth $300M USD from the Walldorf, Germany-based software vendor. The contract had not yet been finalized. This is one of the largest public-sector deployments to date, if [...]
Conjungo – Helping IT buyers Understand ERP, CRM, and VoIP
January 16, 2009 by CRM Helpdesk Software · Leave a Comment
Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users understand technologies and then select the right providers for their business. “Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a [...]
Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
January 15, 2009 by Jimson Lee · Leave a Comment
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years. How can this help Customer Service? Traditionally, [...]
SugarCRM Announces Keynotes and Sponsors for SugarCon 2009
January 13, 2009 by CRM Helpdesk Software · Leave a Comment
IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in [...]
2nd International Cloud Computing Conference & Expo
January 11, 2009 by CRM Helpdesk Software · Leave a Comment
2nd International Cloud Computing Conference & Expo, New York City, March 30 – April 1, 2009 Everything you wanted to know about: Saas, PaaS, IaaS Automation Grid Software Elastic Computing Cloud Database Scalability Fabric Computing Green IT High-Performance Computing Service Management Web-scale Computing Standards With the advent of Cloud Computing, the cost of computation, application [...]
InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution
January 8, 2009 by CRM Helpdesk Software · Leave a Comment
InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]
Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony
January 8, 2009 by CRM Helpdesk Software · Leave a Comment
Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony New York, NY and Oslo, Norway –Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organizations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation. [...]
