MSP – Managed Service Pretenders

Does anyone have bad experiences with their Managed Service Provider? Here is an old joke, which I’ll post since it’s April Fool’s Day: There once was a Managed Service Provider Salesman that had a product demos that could do all your CRM, Help Desk, and ERP solutions for a low monthly cost. Customizing and configuring [...]

Don’t Lay-off Employees for SaaS – Go Open Source

I’m going to get in trouble for writing this… Here’s an idea. Don’t lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn’t a shameless plug for the Obama/Harper economic stimulus plan. Sure, good software is expensive, but it doesn’t always have to be. And [...]

Comedy – The Quest for the Perfect ERP Solution

K3 Business Technology Group launched an exclusive new series entitled The Factory. The gripping mini-series is based on a not so typical bosses journey of implementing a SYSPRO ERP system. K3 Business Technology Group today launches The Factory, a gripping six-part mini-series which charts the experiences of a not-so-typical-company-boss as he visits a selection of [...]

Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service. “Winning a Stevie Award for Sales and Customer Service in [...]

CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit. Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as [...]

drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM

If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as possible. Customer service is on a decline now in America, with more and [...]

InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions

InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting [...]

LiveTime Ships New ITIL Service Desk Hardware Appliance

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general [...]

Forums, Blogs and Wikis can Help Businesses Save Costs and Optimize Processes

United Planet implements Web 2.0 technologies as part of its Enterprise Portal to help businesses increase efficiency during the current economic climate London – United Planet (www.unitedplanet.com), one of the leading developers of Enterprise Portal software in Europe, has highlighted the importance of efficient information management and sound internal communications for all small to medium [...]

Informatica Acquires Applimation

Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM) REDWOOD CITY, CA — Informatica Corporation, the leading independent provider of data integration software, today announced that it has signed a definitive agreement to acquire Applimation, the market leader in application Information Lifecycle Management (ILM). The acquisition is expected to close within a matter [...]

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