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Top 10 Forces to Impact Outsourcing & IT Services Industry

September 17, 2010 by Vera Lang

Industry analyst & research firm, Gartner, Inc., identified 10 major forces that are actively reshaping the future of IT services and the outsourcing market ~ it stated in a press release last … [Read more...]

Filed Under: Cloud Computing, CRM Planning & Implemenation, Press Releases Tagged With: Cloud Computing, IT outsourcing, software-as-a-service

95% of Organizations Grow Use of Software As A Service (press release)

September 16, 2010 by Vera Lang

Gartner Survey Indicates More Than 95 Percent of Organizations Expect to Maintain or Grow Their Use of SaaS Through 2010 More than 95 percent of organizations expect to maintain or grow their use … [Read more...]

Filed Under: Cloud Computing, CRM, CRM Planning & Implemenation, Press Releases Tagged With: software-as-a-service

Five9 Brings Cloud Computing to Call Centers

January 24, 2009 by CRM Helpdesk Software

Five9 Announces the New Release of Virtual Call Center Suite 7.1 On-Demand Call Center Software PLEASANTON, Calif. -- Five9, the leader in on-demand call center software announced today the general … [Read more...]

Filed Under: Press Releases Tagged With: announces, application, applications, business, cloud, customer, Customer Service, customers, information, management, market, Marketing, on-demand, partner, product, saas, service, software, software-as-a-service, solution, Technology

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

January 22, 2009 by Jimson Lee

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Technology Security Tagged With: 2009, application, applications, budget, business, Business Intelligence, cheap, cloud, commercial, CRM, data, enterprise, ERP, helpdesk, management, news, on-demand, open, outsource, outsourcing, Press Releases, releases, Research, saas, Security, service, software, software-as-a-service, source, Technology, trends

2009 Predictions – SAP And SaaS Will Take On Recession

January 20, 2009 by CRM Helpdesk Software

SAP and SaaS will remain strong areas of employment in 2009, according to The IT Job Board (www.theitjobboard.co.uk), the biggest IT jobs site in the UK. Alex Farrell, managing director of The IT … [Read more...]

Filed Under: Press Releases Tagged With: 2009, application, cloud, information, mobile, offers, online, saas, sap, Security, service, software, software-as-a-service, support, system, systems, web

Ebridge Software Eportal Now Compatible with Blackberry Storm, Blackberry Bold and Apple Iphone

January 12, 2009 by CRM Helpdesk Software

eBridge’s web-based business transaction management software (ePortal) is now compatible with the Blackberry Storm, Bold and Apple’s iPhone. BURLINGTON, Ontario – eBRIDGE Software, the leader in … [Read more...]

Filed Under: Press Releases Tagged With: application, applications, business, CRM, customer, customers, data, enterprise, ERP, information, integration, latest, management, market, Marketing, mobile, partner, process, saas, service, software, software-as-a-service, solution, solutions, support, system, Technology, web

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

January 8, 2009 by CRM Helpdesk Software

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality BEDFORD, MA, – … [Read more...]

Filed Under: Press Releases Tagged With: announces, application, applications, business, customer, customers, enterprise, ERP, foundation, implementation, information, integrated, IT Infrastructure Library, ITIL, ITSM, latest, management, market, Marketing, mobile, offers, on-demand, online, process, product, saas, Sales, service, software, software-as-a-service, solution, solutions, source, support, system, systems, web

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

January 8, 2009 by CRM Helpdesk Software

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony New York, NY and Oslo, Norway –Confirmit has partnered with Magnetic North to deliver a hosted telephony platform … [Read more...]

Filed Under: Press Releases Tagged With: 2009, business, customer, customers, data, enterprise, ERP, in-house, information, integrated, management, market, Marketing, on-demand, ondemand, outsource, partner, process, product, Research, service, software, software-as-a-service, solution, solutions, source, system, Technology

CRM Software for Small Business InfusionSoft Raises $7.9 Million

January 4, 2009 by Jimson Lee

InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their … [Read more...]

Filed Under: CRM Planning & Implemenation, Press Releases Tagged With: articles, business, cloud, CRM, information, management, market, Marketing, news, product, Sales, salesforce, salesforce.com, service, software, software-as-a-service, source, sugarcrm

Top 10 Cloud Computing Predictions for 2009

December 19, 2008 by CRM Helpdesk Software

SAN MATEO, Calif., -- As the year draws to a close, many companies are left wondering what next year will bring for this year's hottest technology trend -- cloud computing. To answer these questions, … [Read more...]

Filed Under: Enterprise On-Demand, Press Releases Tagged With: 2008, 2009, application, applications, apps, business, Business Intelligence, cloud, CRM, customer, customers, data, enterprise, ERP, foundation, google, implementation, market, Marketing, microsoft, on-demand, open, oracle, outsourcing, paas, partner, process, product, saas, Sales, salesforce, salesforce.com, sap, Security, service, software, software-as-a-service, solution, solutions, support, Technology, trends

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