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Five9 Brings Cloud Computing to Call Centers

Five9 Announces the New Release of Virtual Call Center Suite 7.1 On-Demand Call Center Software

PLEASANTON, Calif. — Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Center Suite 7.1. The new release includes a new workforce management offering, and a wealth of additional features focused on call [...]

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it.

1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here)

2. Gartner EXP Worldwide Survey of More than 1,500 [...]

2009 Predictions – SAP And SaaS Will Take On Recession

SAP and SaaS will remain strong areas of employment in 2009, according to The IT Job Board (www.theitjobboard.co.uk), the biggest IT jobs site in the UK.
Alex Farrell, managing director of The IT Job Board, predicts that recruitment in key specialist areas will remain buoyant in the year ahead. Here, the company offers its predictions for [...]

Ebridge Software Eportal Now Compatible with Blackberry Storm, Blackberry Bold and Apple Iphone

eBridge’s web-based business transaction management software (ePortal) is now compatible with the Blackberry Storm, Bold and Apple’s iPhone.

BURLINGTON, Ontario – eBRIDGE Software, the leader in business software integration solutions for EDI, CRM, SCM and web store fronts, is pleased to announce that its web-based document management system ePortal has passed testing for compatibility with [...]

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality
BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

New York, NY and Oslo, Norway –Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organizations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation.

This advanced [...]

CRM Software for Small Business InfusionSoft Raises $7.9 Million

InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive.

If you wanted to sell a product, whether it’s a digital download or physical product, you should always leverage [...]

Top 10 Cloud Computing Predictions for 2009

SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends [...]

Financial Advisors Simplify and Increase Production with smarshCRM

Archiving & Compliance Leader Smarsh Integrates CRM Into Suite of Compliance-Based Services

PORTLAND, Ore.–Smarsh®, a leading managed service provider of innovative, secure and reliable archiving and compliance solutions, has introduced smarshCRM, its state-of-the-art, Web-based customer relationship management (CRM) service designed for financial advisors and other sales professionals with long-term, relationship-based practices.

smarshCRM is a high-touch, client-centered, total [...]

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities

CANTON, MICHIGAN – CRMTrak (www.crmtrak.com), a fast growing Software-as-a-Service (SaaS) online CRM solution, today announced it has added online support tickets capabilities to its product. The new customer service enhancement allows CRMTrak users to setup a branded online support ticket system that is fully integrated with [...]

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