eGain Named “One to Watch” for 2008 by CRM Magazine
April 10, 2008 by CRM Helpdesk Software · Leave a Comment
MOUNTAIN VIEW, CA, (MARKET WIRE) — eGain Communications (OTCBB: EGAN), provider of the industry’s top-rated* multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, announced today that CRM magazine has named the company as the “One to Watch” for 2008 in the web interaction management category. The award was based on [...]
Trends In Customer Support Software
November 12, 2007 by CRM Helpdesk Software · Leave a Comment
A Customer Support Software is a software solution that promotes easy and rapid interaction between the potential and existing prospects and the entrepreneurs in different business domains. A robust and aggressive business environment thrives on customer relationship. If you are able to satisfy your customer then you sustain to be a part of the rat [...]
Latest News in CRM Help Desk Software – Nov 9, 2007
November 9, 2007 by CRM Helpdesk Software · Leave a Comment
Cutting Costs and Keeping Customers With Speech Self-Service CRM Buyer – CRM Buyer 11/07/07 2:44 PM PT Speech-enabled IVR is top-of-mind for many … The accuracy of the results from this software was thought to be suspect. This is no … Currently, his team’s research agenda focuses on the contact center, help desk and … [...]
