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CRM Systems

• CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications
• SugarCRM Announces SugarCon 2013 “CRM for Everyone” Agenda
• Top 20 Most Popular CRM Software Solutions
• Salesforce Milan Innovation Tour Recap #SFMIT
• Salesforce.com Announces Cloudforce Japan 2012 — Japan’s Business Event of the Year
• Top 5 Announcements for Dreamforce 2012 (What you need to know)
• Salesforce Marketing Cloud, Front Office vs. Back Office
• Where is Real-Time Decisions in your Sales and Marketing Strategy?
• NetSuite Announces Commerce as a Service (CaaS)
• LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce

Customer Service

• What is the Information Technology Infrastructure Library? [INFOGRAPHIC]
• What is ITIL? [INFOGRAPHIC]
• LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce
• Zuora Implements Zendesk Cloud-Based Help Desk
• Vertical Solutions, Inc. Positioned in 2011 “Magic Quadrant for Field Service Management”
• Defining your Service Cloud or Call Center
• Radian6 & Competitors- People are Waking Up
• Service Desk Managers Are Overloaded
• Top 7 Reasons for Calling the HelpDesk
• Five9 Virtual Call Center Software Receives 2011 CRM Excellence Award

IT Infrastructure Library

• What is the Information Technology Infrastructure Library? [INFOGRAPHIC]
• The Impact of Cloud Technologies on IT Service Management (ITSM)
• What is ITIL? [INFOGRAPHIC]
• ISC-squared Foundation to Offer $145K USD for 2013 Information Security Scholarships
• (ISC)²® Releases iBook Guide to the CISSP® CBK®
• LANDesk Acquires Wavelink to Redefine Mobility Management
• BMC Remedyforce Exceeds 100 Customers in 300 Days
• Service Desk Managers Are Overloaded
• ITIL V3 Introduction with ITSMSolutions.com