2008 CRM Excellence Award
March 7, 2008 by CRM Helpdesk Software · Leave a Comment
TMCnet is currently holding its annual CRM Excellent Award competition, and its deadline is nearing. This award could be a great PR and ‘thumbs up’ for your team’s effort to install and manage your corporate CRM. Why not reward an outstanding job of your team? The company, TMCnet, says that for its Ninth Annual CRM [...]
How to Select and Implement an ERP System – part 2
March 3, 2008 by CRM Helpdesk Software · Leave a Comment
Contiuation of part 1 of the article: Attend demonstrations The vendors should now know your Critical Success Factors and key requirements, and should be given an agenda so that time is allocated properly. You should attend no more than 4 demonstrations, and limit the time to 2-3 hours. Ask each attendee to identify major strengths [...]
Do Small Businesses Need Customer Relationship Management (CRM)?
October 7, 2007 by CRM Helpdesk Software · 1 Comment
Let’s first define what exactly Customer Relationship Management is. The easiest way is to give an example: Every time you get in touch with a customer or prospect (still to be customer), you want to register the information regarding that contact. The more you know about your client, the better you can market your product [...]
Improving Customer Service Relationship
October 7, 2007 by CRM Helpdesk Software · Leave a Comment
Any time that you enter a restaurant and are greeter by the hostess, when you are bombarded in a department store by an employee who ask if they can help you or the cashier at the grocery store, you are experiencing a tiny bit of customer service. Customer Service is something that we deal with [...]
