State of the CRM Industry – What’s Hot and What’s Not
January 15, 2009 by CRM Helpdesk Software · Leave a Comment
Local CRM Experts Share What’s Hot, What’s Not at Technology Association of Georgia (TAG) CRM Meeting ATLANTA — Bruce Culbert, CEO, iSymmetry and Chairman/Co-Founder, myCRMcareer, will join fellow panelists to discuss What’s Hot and What’s Not at the upcoming “State of the CRM Industry” meeting. The event is sponsored by the Technology Association of Georgia [...]
Salesforce. com – Great News in this Recession or Simply Arrogance?
January 7, 2009 by Jimson Lee · Leave a Comment
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on… With all the bad news about layoffs, declining sales and falling housing markets, one company shines out: Salesforce.com There is no doubt they are [...]
Salesforce .com Outage – Cloud Computing becomes Black Clouds
January 6, 2009 by Jimson Lee · Leave a Comment
Almost a million subscribers were “literally in the dark” today between 12:40pm – 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were given. Some reports claim it was much earlier than that, which pushed the envelope to an hour. As well, trust.salesforce.com was down, so customers were unable to find the status [...]
CRM Software for Small Business InfusionSoft Raises $7.9 Million
January 4, 2009 by Jimson Lee · 2 Comments
InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive. If you wanted to sell a product, whether it’s a digital download or physical product, you should always leverage [...]
Top 10 Cloud Computing Predictions for 2009
December 19, 2008 by CRM Helpdesk Software · 1 Comment
SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends [...]
Intuit Offers to Buy Entellium Assets
December 1, 2008 by Jimson Lee · Leave a Comment
Is Intuit, the makers of QuickBooks and QuickTax, about to enter the hosted CRM market? It appears so, as Intuit is in the works to purchase Entellium, the company where the CEO and CFO were charged with wire fraud. Their competitors used this opportunity to steal Entellium’s customers! That’s how fierce and competitive the CRM [...]
On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?
November 30, 2008 by Jimson Lee · Leave a Comment
Do you prefer a PC or Mac? On-Demand SaaS or On-site CRM? Commercial or Open-Source Software? The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company. [...]
Bright House Networks and Broadcore Choose Sugar Enterprise On-Site
November 13, 2008 by CRM Helpdesk Software · 1 Comment
Communications Providers Rely on SugarCRM for Ease of Customization, Integration and Quick Payback CUPERTINO, Calif. — SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced two new communications customers – Bright House Networks and Broadcore – have implemented Sugar Enterprise On-Site to foster improved communications with customers across [...]
Ping Identity Announces PingConnect On-Demand Single Sign-on for SaaS Applications
November 6, 2008 by CRM Helpdesk Software · Leave a Comment
Ping Identity Announces PingConnect On-Demand Single Sign-on for SaaS Applications DENVER — Ping Identity(R) today announced PingConnect(TM), an on-demand Internet SSO (Single Sign-on) service for SaaS (software as a service) applications. Now available from Ping Identity, and on the Force.com AppExchange, PingConnect increases user adoption, reduces administration and strengthens security. PingConnect is initially available for [...]
Salesforce.com offers Cloud Computing with Force.com Sites
November 4, 2008 by CRM Helpdesk Software · 2 Comments
Bringing the power of Force.com to every Web application and Web site Force.com Sites will enable customers to run their Web sites in salesforce.com’s cloud Easily publish Force.com data and applications to any Web site – reaching new users and communities SAN FRANCISCO — Salesforce.com, the enterprise cloud computing company, today unveiled Force.com Sites, a [...]
