Salesforce for Intuit QuickBooks Improves Customer Relationship Management for Small Businesses
September 9, 2011 by CRM Helpdesk Software · Leave a Comment
Combines Financial and Customer Data to Provide Better Insights and Increase Sales Salesforce is definitely winning new friends. Now, small business accounting, customer & business management software provider Intuit Inc. announced Salesforce for QuickBooks. This linking software & service will enable their base clientele of small businesses to easily manage their customer relationships and close [...]
Chatter 2, Facebook, Social Networking and Content Collaboration
September 24, 2010 by Jimson Lee · 1 Comment
One of the reasons why I like Chatter 2 is that no training is required. No training means no costs and no downtime from employees. Unlike complex CRM and ERP implementations (and I know, I’ve been there), everyone knows how to use Facebook. Okay, well not everyone. But it’s the same look and feel. Consider [...]
Why CRM and Social Media is More Important in a Recession
February 11, 2009 by Jimson Lee · 1 Comment
The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after it’s own kind. I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a [...]
Helpstream Announces Winter 2009 Release
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer [...]
Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing [...]
Is LinkedIn the Next CRM?
January 22, 2009 by Jimson Lee · 3 Comments
Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we’ve seen Facebook become the number 1 social media site that started to creep into the Corporate world. Facebook can now connect to Salesforce.com via AppExchange or Appirio. [...]
Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
January 15, 2009 by Jimson Lee · Leave a Comment
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years. How can this help Customer Service? Traditionally, [...]
State of the CRM Industry – What’s Hot and What’s Not
January 15, 2009 by CRM Helpdesk Software · Leave a Comment
Local CRM Experts Share What’s Hot, What’s Not at Technology Association of Georgia (TAG) CRM Meeting ATLANTA — Bruce Culbert, CEO, iSymmetry and Chairman/Co-Founder, myCRMcareer, will join fellow panelists to discuss What’s Hot and What’s Not at the upcoming “State of the CRM Industry” meeting. The event is sponsored by the Technology Association of Georgia [...]
Salesforce. com – Great News in this Recession or Simply Arrogance?
January 7, 2009 by Jimson Lee · Leave a Comment
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on… With all the bad news about layoffs, declining sales and falling housing markets, one company shines out: Salesforce.com There is no doubt they are [...]
Salesforce .com Outage – Cloud Computing becomes Black Clouds
January 6, 2009 by Jimson Lee · Leave a Comment
Almost a million subscribers were “literally in the dark” today between 12:40pm – 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were given. Some reports claim it was much earlier than that, which pushed the envelope to an hour. As well, trust.salesforce.com was down, so customers were unable to find the status [...]
