Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand
January 27, 2009 by CRM Helpdesk Software · Leave a Comment
Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand, the newest team version of its industry-leading Outlook-based contact management and customer relationship management (CRM) solution. Prophet OnDemand is the Software as a [...]
Is LinkedIn the Next CRM?
January 22, 2009 by Jimson Lee · 3 Comments
Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we’ve seen Facebook become the number 1 social media site that started to creep into the Corporate world. Facebook can now connect to Salesforce.com via AppExchange or Appirio. [...]
FrontRange Launches HEAT Service & Support 9.0
January 20, 2009 by CRM Helpdesk Software · Leave a Comment
FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features [...]
DataForceCRM Guarantees Results or Customers Get Money Back, No Questions Asked
January 19, 2009 by CRM Helpdesk Software · Leave a Comment
Low Cost CRM Software, High Value, Instant Success or your Money Back Enterprise Strength CRM for 10/user/month DataForceCRM a maker of sales lead management software and CRM (customer relationship management software) is starting a new trend in the software marketplace. DataForceCRM guarantees results or customers get money back, no questions asked. CRM users have struggled [...]
Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
January 15, 2009 by Jimson Lee · Leave a Comment
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years. How can this help Customer Service? Traditionally, [...]
State of the CRM Industry – What’s Hot and What’s Not
January 15, 2009 by CRM Helpdesk Software · Leave a Comment
Local CRM Experts Share What’s Hot, What’s Not at Technology Association of Georgia (TAG) CRM Meeting ATLANTA — Bruce Culbert, CEO, iSymmetry and Chairman/Co-Founder, myCRMcareer, will join fellow panelists to discuss What’s Hot and What’s Not at the upcoming “State of the CRM Industry” meeting. The event is sponsored by the Technology Association of Georgia [...]
SugarCRM Announces Keynotes and Sponsors for SugarCon 2009
January 13, 2009 by CRM Helpdesk Software · Leave a Comment
IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in [...]
InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution
January 8, 2009 by CRM Helpdesk Software · Leave a Comment
InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]
Salesforce. com – Great News in this Recession or Simply Arrogance?
January 7, 2009 by Jimson Lee · Leave a Comment
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on… With all the bad news about layoffs, declining sales and falling housing markets, one company shines out: Salesforce.com There is no doubt they are [...]
Salesforce .com Outage – Cloud Computing becomes Black Clouds
January 6, 2009 by Jimson Lee · Leave a Comment
Almost a million subscribers were “literally in the dark” today between 12:40pm – 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were given. Some reports claim it was much earlier than that, which pushed the envelope to an hour. As well, trust.salesforce.com was down, so customers were unable to find the status [...]
