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MSP – Managed Service Pretenders

April 1, 2009 by Jimson Lee

Does anyone have bad experiences with their Managed Service Provider? Here is an old joke, which I'll post since it's April Fool's Day: There once was a Managed Service Provider Salesman that … [Read more...]

Filed Under: CRM Planning & Implemenation Tagged With: CRM, ERP, Sales, service, solution, solutions

Business Card Scanning Service – and More

February 22, 2009 by Jimson Lee

I own one of the first card scanners made by CardScan. I guess I'm a visual person where I like the contact info from a business card, but it is the logo that triggers my memory to the company and … [Read more...]

Filed Under: CRM, CRM Planning & Implemenation Tagged With: 2009, business, cheap, cloud, data, free, latest, mobile, offers, online, Sales, service, system

Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

February 20, 2009 by CRM Helpdesk Software

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS--Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in … [Read more...]

Filed Under: Press Releases Tagged With: 2009, application, applications, business, commercial, contact center, CRM, CRM Implementation, customer, Customer Relationship Management, Customer Service, customers, implementation, information, integrated, integration, management, market, Marketing, Marketing Automation, offers, on-demand, open, partner, process, product, relationship, Sales, Sales Force Automation, Security, service, software, solution, solutions, source, sugarcrm, support, system

CRM in the Eye of Adversary Economic Climate

February 19, 2009 by Vera Lang

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Marketing Cloud Tagged With: 2008, amp, application, applications, business, CRM, CRM Systems, customer, Customer Service, customers, data, exam, helpdesk, information, integration, management, market, offers, online, planning, process, product, Research, saas, Sales, self-service, service, software, solution, solutions, source, support, system, systems, web

drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM

February 18, 2009 by Jimson Lee

If you don't think social media and IM or on-line chat isn't important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every … [Read more...]

Filed Under: CRM, CRM Planning & Implemenation, Customer Service, Enterprise On-Demand, Marketing Cloud Tagged With: amp, contact center, CRM, customer, Customer Relationship Management, Customer Service, customers, exam, foundation, Hosted CRM, information, management, market, Marketing, online, product, relationship, Sales, self-service, service, solution, solutions, support, Technology, trends, web

InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions

February 17, 2009 by CRM Helpdesk Software

InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs BEDFORD, MA – InteQ is a … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases Tagged With: 2009, application, certification, enterprise, ERP, exam, foundation, implementation, information, IT Infrastructure Library, ITIL, ITSM, management, market, Marketing, offers, on-demand, planning, process, product, saas, Sales, service, software, solution, solutions, support, web

Why CRM and Social Media is More Important in a Recession

February 11, 2009 by Jimson Lee

The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Featured Story, Marketing Cloud Tagged With: application, applications, cloud, CRM, customer, Customer Service, customers, data, google, helpdesk, latest, market, netsuite, news, partner, Press Releases, releases, saas, Sales, salesforce, salesforce.com, service, SFDC, software, solution, support, web

Helpstream Announces Winter 2009 Release

February 10, 2009 by CRM Helpdesk Software

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA -- Helpstream®, the world's first … [Read more...]

Filed Under: Press Releases Tagged With: 2009, announces, application, applications, articles, budget, business, CRM, customer, Customer Relationship Management, Customer Service, customers, enterprise, ERP, free, google, information, integrated, integration, management, market, Marketing, Marketing Automation, offers, oracle, partner, process, product, relationship, saas, Sales, salesforce, salesforce.com, self-service, service, software, solution, solutions, source, support, system, systems, ticket, web

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

February 10, 2009 by CRM Helpdesk Software

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service … [Read more...]

Filed Under: Press Releases Tagged With: 2008, application, applications, business, cloud, CRM, customer, Customer Service, customers, data, enterprise, ERP, google, information, market, Marketing, news, on-demand, paas, partner, product, relationship, Research, saas, Sales, salesforce, salesforce.com, Security, service, software, solution, source, support, system, systems

IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals

February 1, 2009 by CRM Helpdesk Software

ARMONK, NY - IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship … [Read more...]

Filed Under: Press Releases Tagged With: application, business, cloud, CRM, customer, Customer Relationship Management, customers, enterprise, ERP, Hosted CRM, implementation, in-house, information, integrated, integration, latest, management, mobile, offers, partner, product, relationship, saas, Sales, Security, service, software, solution, solutions, source, support, system, systems, Technology, web

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