Don’t Lay-off Employees for SaaS – Go Open Source
March 5, 2009 by Jimson Lee · 2 Comments
I’m going to get in trouble for writing this…
Here’s an idea. Don’t lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn’t a shameless plug for the Obama/Harper economic stimulus plan.
Sure, good software is expensive, but it doesn’t always have to be. [...]
CRM Solutions Applied in the Food Industry
Today I am showing two small cases of companies in the food sector who have successfully applied a CRM solution for their organization. The intend was totally different for each. One did needed a simple tool to manage sales orders. The other needed a solution for managing large marketing promotional campaigns.
Both [...]
CRM in the Eye of Adversary Economic Climate
CRM in the Eye of Adversary Economic Climate
In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.
Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]
InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions
February 17, 2009 by CRM Helpdesk Software · Leave a Comment
InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs
BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting during [...]
NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution
February 11, 2009 by CRM Helpdesk Software · Leave a Comment
Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles
Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains
SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software suites that [...]
Why CRM and Social Media is More Important in a Recession
February 11, 2009 by Jimson Lee · 1 Comment
The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]
Helpstream Announces Winter 2009 Release
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com
Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]
Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
28th generation release allows companies to more effectively grow their business without growing capital expense or headcount
The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud
The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing and customers
SAN [...]
Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback
February 4, 2009 by CRM Helpdesk Software · Leave a Comment
New York, NY and Oslo, Norway –- Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research applications.
Confirmit Horizons enables businesses to conduct multi-channel feedback programs both on and offline, using the Web, telephone, paper, IVR, mobile and other data collection methods.
Businesses can use [...]
Knowledge-as-a-Service (KaaS)
February 2, 2009 by Jimson Lee · Leave a Comment
How many types of INSERT_KEY_WORD_HERE-as-a-service exist?
We all know of SaaS (Software), PaaS (Platform), IaaS (Infrastructure) & MaaS (Mobility)
Now we have Knowledge as a Service (KaaS).
Here is an interesting article on Knowledge as a Service (KaaS). Thei Geurts illustrates how KaaS can help support an agile enterprise in a networked knowledge economy. Thei Geurts is [...]
