IT Security Spending On The Rise
December 20, 2008 by CRM Helpdesk Software · Leave a Comment
Spending on IT security will continue to grow next year, according to new data unveiled by Forrester Research, Inc. on the first day of its Security Forum. The Forrester Business Data Services survey, which polled more than 1,200 North American enterprise and SMB security decision-makers, found that 21 % of respondents expect to increase their [...]
Enterprise Software Growth Forecast at 7% for 2009
December 19, 2008 by CRM Helpdesk Software · 1 Comment
The fourth quarter of 2008 will mark the first of several challenging quarters for the enterprise software markets, according to Gartner. A combination of economic, technical and regional forces has caused Gartner to revise downward its enterprise software spending forecast for 2008 through 2012. Worldwide enterprise software is on pace to total $229.2 billion in [...]
nGenera Achieves Third Quarter Growth with Talisma CIM Products
December 4, 2008 by CRM Helpdesk Software · 1 Comment
You may remember Talisma Corp. making headlines last month when it was officially sold to nGenera Corp. for an undisclosed amount. Before the purchase, NGenera acquired five companies in the previous 14 months, putting themselves in an aggressive path of growth in today’s tough economic times. Growth Fueled By Need to Maintain Customer Satisfaction & [...]
SplendidCRM Software Releases Enterprise 3.0 with a New Workflow Engine
December 3, 2008 by CRM Helpdesk Software · Leave a Comment
RALEIGH, N.C. — SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 3.0 of its flagship platform SplendidCRM. The release of Version 3.0 marks a milestone as it introduces the SplendidCRM Workflow Engine as a flagship feature in the new SplendidCRM Enterprise [...]
PODCAST – Shadan Malik of iDashboards
November 25, 2008 by Jimson Lee · Leave a Comment
If you think data visualization is only for CRM or Support desk live metrics, think again. In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process. One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a [...]
SugarCRM Announces SugarCon 2009
November 20, 2008 by CRM Helpdesk Software · Leave a Comment
Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009 SugarCon 2009 CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will host SugarCon 2009, its global customer, partner and developer conference, February 2-4, 2009, at The Palace Hotel in [...]
Financial Advisors Simplify and Increase Production with smarshCRM
November 20, 2008 by CRM Helpdesk Software · Leave a Comment
Archiving & Compliance Leader Smarsh Integrates CRM Into Suite of Compliance-Based Services PORTLAND, Ore.–Smarsh®, a leading managed service provider of innovative, secure and reliable archiving and compliance solutions, has introduced smarshCRM, its state-of-the-art, Web-based customer relationship management (CRM) service designed for financial advisors and other sales professionals with long-term, relationship-based practices. smarshCRM is a high-touch, [...]
Telus Achieves 280% ROI with On-Demand Salesforce CRM Deployment
November 17, 2008 by CRM Helpdesk Software · Leave a Comment
Top Canadian telecommunications company increases sales performance and reduces cost with full payback in just four months BOSTON — Nucleus Research analysts have independently examined the deployment of Salesforce CRM solutions at Telus Corporation to find a rapid return on investment (ROI) of 280% in four months time. Telus is a leading national telecommunications company [...]
Talisma CRM Business Acquired by Campus Management Corp.
November 14, 2008 by CRM Helpdesk Software · Leave a Comment
Campus Management to integrate and expand leading Customer Relationship Management software platform BOCA RATON, Fla. – Campus Management Corp. and nGenera Corporation jointly announced today that Campus Management has acquired nGenera’s Talisma CRM (Customer Relationship Management) line of business. Assets include the Talisma CRM software product suite, the Talisma Higher Education business unit based in [...]
Webroot Releases Web Security SaaS to Protect from Increasing Web-based Malware Threats
November 12, 2008 by Jimson Lee · Leave a Comment
As we become more dependent on our browser from SAAS and cloud computing, the importance of of anti-spyware and malware threats cannot be more emphasized. Several years ago, I used Webroot’s anti-spyware software as they were one of the first to market an anti-spyware product in this heavily competitive market. Today, chances are you are [...]
