CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit. Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as [...]

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing [...]

Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback

New York, NY and Oslo, Norway –- Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research applications. Confirmit Horizons enables businesses to conduct multi-channel feedback programs both on and offline, using the Web, telephone, paper, IVR, mobile and other data collection methods. Businesses [...]

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here) 2. Gartner EXP Worldwide Survey of More than [...]

Conjungo – Helping IT buyers Understand ERP, CRM, and VoIP

Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users understand technologies and then select the right providers for their business. “Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a [...]

SugarCRM Announces Keynotes and Sponsors for SugarCon 2009

IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in [...]

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony New York, NY and Oslo, Norway –Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organizations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation. [...]

Top Marks for KXEN in Data Mining Software 2009 Tests

Top Marks for KXEN in Data Mining Software 2009 Tests KXEN’s Analytic Framework automated data mining solution performs at ‘unsurpassed speed’ even when handling large volumes of data according to an independent evaluation by German BI analysis and consultancy firm mayato. In its newly published Data Mining Software 2009 study, mayato researchers evaluated 12 different [...]

Forecast SAAS Growth Makes Governance More Important

Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc. Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than [...]

Top 30 Countries for Offshore Services in 2008

India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions Determining the country or countries that are best placed to host offshore IT operations is a daunting task for many organisations, according to Gartner, Inc. This year, Gartner has assessed the suitability of 72 countries as offshore locations, and has [...]

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