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Why CRM and Social Media is More Important in a Recession

The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]

Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand

Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand

REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand, the newest team version of its industry-leading Outlook-based contact management and customer relationship management (CRM) solution. Prophet OnDemand is the Software as a [...]

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it.

1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here)

2. Gartner EXP Worldwide Survey of More than 1,500 [...]

Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service

Salesforce.com releases Service Cloud, the next-generation solution for customer service

Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years.

How can this help Customer Service?

Traditionally, the Customer Service [...]

nGenera Achieves Third Quarter Growth with Talisma CIM Products

You may remember Talisma Corp. making headlines last month when it was officially sold to nGenera Corp. for an undisclosed amount. Before the purchase, NGenera acquired five companies in the previous 14 months, putting themselves in an aggressive path of growth in today’s tough economic times.

Growth Fueled By Need to Maintain Customer Satisfaction & [...]

SplendidCRM Software Releases Enterprise 3.0 with a New Workflow Engine

RALEIGH, N.C. — SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 3.0 of its flagship platform SplendidCRM. The release of Version 3.0 marks a milestone as it introduces the SplendidCRM Workflow Engine as a flagship feature in the new SplendidCRM Enterprise [...]

Talisma CRM Business Acquired by Campus Management Corp.

Campus Management to integrate and expand leading Customer Relationship Management software platform

BOCA RATON, Fla. – Campus Management Corp. and nGenera Corporation jointly announced today that Campus Management has acquired nGenera’s Talisma CRM (Customer Relationship Management) line of business. Assets include the Talisma CRM software product suite, the Talisma Higher Education business unit based in Bellevue [...]

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities

CANTON, MICHIGAN – CRMTrak (www.crmtrak.com), a fast growing Software-as-a-Service (SaaS) online CRM solution, today announced it has added online support tickets capabilities to its product. The new customer service enhancement allows CRMTrak users to setup a branded online support ticket system that is fully integrated with [...]

Webroot Releases Web Security SaaS to Protect from Increasing Web-based Malware Threats

As we become more dependent on our browser from SAAS and cloud computing, the importance of of anti-spyware and malware threats cannot be more emphasized.

Several years ago, I used Webroot’s anti-spyware software as they were one of the first to market an anti-spyware product in this heavily competitive market.

Today, chances are you are using Symantec [...]

Customer Data Integration Between Open Source SugarCRM Package and 3rd-party Applications

One of my more interesting and frustrating projects for a software company involved integrating and customizing multiple databases, including their CRM, Call Center for support, and bug/defect tracking for all releases of their software.

The goals were simple. The Sales team wanted to initiate sales tracking with accurate sales forecasting, plus an effective lead generation [...]

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