Comedy – The Quest for the Perfect ERP Solution
February 26, 2009 by CRM Helpdesk Software · Leave a Comment
K3 Business Technology Group launched an exclusive new series entitled The Factory. The gripping mini-series is based on a not so typical bosses journey of implementing a SYSPRO ERP system.
K3 Business Technology Group today launches The Factory, a gripping six-part mini-series which charts the experiences of a not-so-typical-company-boss as he visits a selection of companies [...]
Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service
February 20, 2009 by CRM Helpdesk Software · Leave a Comment
Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year
LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service.
“Winning a Stevie Award for Sales and Customer Service in the category [...]
CRM in the Eye of Adversary Economic Climate
CRM in the Eye of Adversary Economic Climate
In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.
Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]
InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions
February 17, 2009 by CRM Helpdesk Software · Leave a Comment
InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs
BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting during [...]
LiveTime Ships New ITIL Service Desk Hardware Appliance
February 17, 2009 by CRM Helpdesk Software · Leave a Comment
New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL.
Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general [...]
Forums, Blogs and Wikis can Help Businesses Save Costs and Optimize Processes
February 16, 2009 by CRM Helpdesk Software · Leave a Comment
United Planet implements Web 2.0 technologies as part of its Enterprise Portal to help businesses increase efficiency during the current economic climate
London – United Planet (www.unitedplanet.com), one of the leading developers of Enterprise Portal software in Europe, has highlighted the importance of efficient information management and sound internal communications for all small to medium sized [...]
Informatica Acquires Applimation
February 12, 2009 by CRM Helpdesk Software · Leave a Comment
Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM)
REDWOOD CITY, CA — Informatica Corporation, the leading independent provider of data integration software, today announced that it has signed a definitive agreement to acquire Applimation, the market leader in application Information Lifecycle Management (ILM). The acquisition is expected to close within a matter of [...]
NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution
February 11, 2009 by CRM Helpdesk Software · Leave a Comment
Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles
Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains
SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software suites that [...]
Helpstream Announces Winter 2009 Release
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com
Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]
Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback
February 4, 2009 by CRM Helpdesk Software · Leave a Comment
New York, NY and Oslo, Norway –- Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research applications.
Confirmit Horizons enables businesses to conduct multi-channel feedback programs both on and offline, using the Web, telephone, paper, IVR, mobile and other data collection methods.
Businesses can use [...]
