Why CRM and Social Media is More Important in a Recession

February 11, 2009 by Jimson Lee

The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Customer Service, Featured Story, Marketing & Sales | 1 Comment

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

January 22, 2009 by Jimson Lee

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it.

1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here)

2. Gartner EXP Worldwide Survey of More than 1,500 [...]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Technology & Security | Leave a Comment

Salesforce.com Apps Now Available for the iPhone

July 14, 2008 by CRM Help Desk

Salesforce.com’s Award-winning Salesforce CRM Applications and Force.com Platform Now Available For iPhone

SAN FRANCISCO — Salesforce.com, the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced its industry-leading Salesforce CRM applications and Force.com platform are available as Salesforce Mobile applications for iPhone on Apple’s App Store. Businesses of all sizes now have access [...]

Written by CRM Help Desk · Filed Under CRM Systems, Press Releases | Leave a Comment

Salesforce .com Announces Dreamforce Europe

April 26, 2008 by CRM Help Desk

Salesforce.com Announces Dreamforce Europe — Largest Ever European Software-as-a-Service Event — Musician and philanthropist Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia Founder Jimmy Wales will join salesforce.com CEO Marc Benioff at salesforce.com’s first European user and developer conference
LONDON, April 23, 2008 /PRNewswire-FirstCall via COMTEX/ — Salesforce.com (NYSE: CRM), the market and technology leader in [...]

Written by CRM Help Desk · Filed Under Press Releases | 3 Comments

Salesforce .com Announces ‘Tour de Force’ Platform-as-a-Service World Tour

January 14, 2008 by CRM Help Desk

From PR Newswire
SAN FRANCISCO, Jan. 14 /PRNewswire-FirstCall/ — Salesforce.com , the market and technology leader in Software-as-a-Service and Platform-as-a-Service, today announced “Tour de Force,” a worldwide road show designed to inspire and educate customers, partners and developers on the power and innovation of the Force.com Platform-as-a-Service. Tour de Force begins with [...]

Written by CRM Help Desk · Filed Under CRM Systems, Press Releases | Leave a Comment