Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow
January 22, 2009 by Jimson Lee · Leave a Comment
There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here) 2. Gartner EXP Worldwide Survey of More than [...]
State of the CRM Industry – What’s Hot and What’s Not
January 15, 2009 by CRM Helpdesk Software · Leave a Comment
Local CRM Experts Share What’s Hot, What’s Not at Technology Association of Georgia (TAG) CRM Meeting ATLANTA — Bruce Culbert, CEO, iSymmetry and Chairman/Co-Founder, myCRMcareer, will join fellow panelists to discuss What’s Hot and What’s Not at the upcoming “State of the CRM Industry” meeting. The event is sponsored by the Technology Association of Georgia [...]
Top 10 Cloud Computing Predictions for 2009
December 19, 2008 by CRM Helpdesk Software · 1 Comment
SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends [...]
Gartner says Worldwide SaaS Revenue in Enterprise Application Markets will Grow 27 percent in 2008
October 24, 2008 by CRM Helpdesk Software · Leave a Comment
Gartner Says Worldwide SaaS Revenue in the Enterprise Application Markets Will Grow 27 Per Cent in 2008 Total SaaS Revenue Will More than Double by 2012 Egham, UK — Worldwide software-as-a-service (SaaS) revenue in the enterprise application markets* is on pace to surpass $6.4 billion in 2008, a 27 per cent increase from 2007 revenue [...]
Gmail Outage Raises Doubts About Cloud Computing
August 14, 2008 by Jimson Lee · Leave a Comment
Were YOU affected? I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying “Unable to connect to server”. I said, WTF? How can Goliath go down? My Exchange server is one thing, but my trusted Gmail? How about all the SMB companies who converted [...]
IBM Technology To Protect Customer Data in the Call Center
July 7, 2008 by CRM Helpdesk Software · 1 Comment
Made in IBM Labs: IBM Technology to Protect Customer Data in the Call Center Industry — Next-Generation Data Masking Technology Advances Security and Privacy of Critical Customer Data NEW DELHI, INDIA and BANGALORE, INDIA — Researchers at IBM’s India Research Laboratory have developed advanced data Relevant Products/Services masking technology that helps call centers protect critical [...]
8 Trends in Software as a Service Platforms
May 7, 2008 by Jimson Lee · Leave a Comment
This article is from Alex Barnett’s blog To kick off the new year, I presented to around 40 or 50 members of Utah Technology Council (UTC) last week. The title of the topic they asked me to speak about was “Trends in Software as a Service Platforms”. I searched around for some ideas and came [...]
Enterprise Software Industry to Grow 8% in 2008 Despite Economic Slowdown
May 6, 2008 by CRM Helpdesk Software · Leave a Comment
STAMFORD, Conn., February 12, 2008 – Despite the current economic downturn, the software industry is poised for growth in 2008, with worldwide enterprise software revenue totaling $190.7 billion in 2008, an 8.2 percent increase from 2007 revenue of $176.3 billion, according to Gartner, Inc. While the software market is forecast to grow, it will face [...]
SPS Commerce and NetSuite Host Webinar to Unveil a New SaaS Integrated Business Solution
April 22, 2008 by CRM Helpdesk Software · Leave a Comment
Event Features Experts from Largest Outsourced EDI Service Provider, the Leading On-Demand Business Software Suite Provider, and Energy Beverage Supplier, Mad-Croc SAN MATEO, Calif. & MINNEAPOLIS–SPS Commerce, the leading provider of SaaS EDI services and member of NetSuite’s NS-BOS Developer Program, and NetSuite Inc. (NYSE: N – News), a leading vendor of on-demand, integrated business [...]
Latest News in Enterprise On-Demand Software – Feb 15, 2008
February 15, 2008 by CRM Helpdesk Software · Leave a Comment
Premiere Global Services Standardizes on NetSuite Global CRM Software MSN MoneyCentral – SAN MATEO, Calif., Feb. 14 /PRNewswire-FirstCall/ — NetSuite Inc. N , a leading vendor of on-demand, integrated business management software suites that include Accounting / Enterprise Resource Planning (ERP), Ecommerce and Customer Relationship … PhoneFusion to Showcase Enhancements to Intelegen Enterprise Class … [...]
