CRM: Solutions to its Classic Flaws -II
January 12, 2008 by CRM Helpdesk Software · Leave a Comment
Today’s feature on CRM Helpdesk Software .com is a continuation of part I of Ashley Moss’ article ‘The 7 Fatal Flaws of CRM (Customer Relationship Managment)’: “5. Poor adoption rates Even the best enterprise system in the world can’t help a company if no one uses it. CRM suites aren’t designed to support the way [...]
Microsoft’s ‘Titan’ CRM 4.0 vs. Salesforce.com
January 8, 2008 by Jimson Lee · 1 Comment
And let’s not leave out Oracle’s Siebel On-Demand. Microsoft released the software to manufacturing last month, and resellers are working with customers as a subscription service, or software-as-a-service (SaaS). Alternatively, Microsoft will also offer CRM 4.0 on demand from its own data centers within the next several months, as well as their conventional on-premises or [...]
Contact Canada for Call Centers
September 18, 2007 by CRM Helpdesk Software · Leave a Comment
“Canada has become a highly attractive location for the contact center industry. The country is now established as a major industry player. The portion of its contact centers that serve international customers is 35%. 30% were primarily handling calls with US customers. Canada ranks third after India and Ireland, who dedicate 73% and 35% respectively [...]
