ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected

New Report Reveals ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected

Panorama Consulting Group Issues 2008 ERP Report

DENVER — Implementing an enterprise resource planning (ERP) project in the estimated time, for the estimated cost, and with satisfying results is a rare occurrence, according to a new study issued today by [...]

Two Critical Success Factors in an ITIL® Implementation

Two Critical Success Factors in an ITIL ImplementationBy Arno Esterhuizen
Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.
• The first factor is to have dedicated, trained and committed process owners.
If you want to have a [...]

What Exactly Is ITIL® Lite?

What Exactly Is ITIL Lite?
I often hear people use the term “ITIL Lite.” But what exactly does it mean? The phrase is often used within the context of trying to gain the benefits of ITIL without making the necessary difficult choices and sacrifices; thus, deviating from the core principles of IT Service Management. In this [...]