Comedy – The Quest for the Perfect ERP Solution
February 26, 2009 by CRM Helpdesk Software · Leave a Comment
K3 Business Technology Group launched an exclusive new series entitled The Factory. The gripping mini-series is based on a not so typical bosses journey of implementing a SYSPRO ERP system.
K3 Business Technology Group today launches The Factory, a gripping six-part mini-series which charts the experiences of a not-so-typical-company-boss as he visits a selection of companies [...]
Business Card Scanning Service – and More
February 22, 2009 by Jimson Lee · Leave a Comment
I own one of the first card scanners made by CardScan. I guess I’m a visual person where I like the contact info from a business card, but it is the logo that triggers my memory to the company and then the person. It just goes to show you the importance of branding, [...]
CRM in the Eye of Adversary Economic Climate
CRM in the Eye of Adversary Economic Climate
In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.
Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]
drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM
February 18, 2009 by Jimson Lee · Leave a Comment
If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as possible. Customer service is on a decline now in America, [...]
Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback
February 4, 2009 by CRM Helpdesk Software · Leave a Comment
New York, NY and Oslo, Norway –- Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research applications.
Confirmit Horizons enables businesses to conduct multi-channel feedback programs both on and offline, using the Web, telephone, paper, IVR, mobile and other data collection methods.
Businesses can use [...]
SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices
February 3, 2009 by CRM Helpdesk Software · Leave a Comment
Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia
CUPERTINO, Calif. – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Sugar Authorized Learning Program to accelerate the adoption of CRM best practices across its global customer [...]
Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears
February 2, 2009 by Jimson Lee · Leave a Comment
Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent.
This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and work offline. Those 5 hour cross country flights or half hour waits at the coffee [...]
InfoWorld Honors Zoho With 2009 Technology of the Year Award
January 29, 2009 by CRM Helpdesk Software · Leave a Comment
PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]
2009 Data Privacy Day
January 28, 2009 by Jimson Lee · Leave a Comment
Today is Data Privacy Day.
29 countries including United States and Canada celebrate Data Privacy Day together. 2008 was the inaugural year
This program was designed to raise awareness about data privacy practices and rights.
While it may seem like this is targeted to major corporations, government, and the academic world, one of the initiatives of Data [...]
2009 Predictions – SAP And SaaS Will Take On Recession
January 20, 2009 by CRM Helpdesk Software · Leave a Comment
SAP and SaaS will remain strong areas of employment in 2009, according to The IT Job Board (www.theitjobboard.co.uk), the biggest IT jobs site in the UK.
Alex Farrell, managing director of The IT Job Board, predicts that recruitment in key specialist areas will remain buoyant in the year ahead. Here, the company offers its predictions for [...]
