Why CRM and Social Media is More Important in a Recession
February 11, 2009 by Jimson Lee · 1 Comment
The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]
Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
28th generation release allows companies to more effectively grow their business without growing capital expense or headcount
The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud
The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing and customers
SAN [...]
InfoWorld Honors Zoho With 2009 Technology of the Year Award
January 29, 2009 by CRM Helpdesk Software · Leave a Comment
PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]
Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow
January 22, 2009 by Jimson Lee · Leave a Comment
There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it.
1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here)
2. Gartner EXP Worldwide Survey of More than 1,500 [...]
Google Apps Premier Edition Allows Better Password Control
January 19, 2009 by Jimson Lee · 1 Comment
This is good news to users of Google Apps Premier Edition, like Genentech.
The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to the whole suite of applications under Google Apps, including Gmail, Docs, and Spreadsheets.
Google Apps administrators can now set a minimum password length [...]
Report – United Nations May Choose SAP for ERP system
January 18, 2009 by Jimson Lee · Leave a Comment
The United Nations has confirmed reports of negotiating a deal with to SAP for their ERP system.
According to a German paper last Wednesday, the deal may be worth $300M USD from the Walldorf, Germany-based software vendor. The contract had not yet been finalized.
This is one of the largest public-sector deployments to date, if [...]
SugarCRM Announces Keynotes and Sponsors for SugarCon 2009
January 13, 2009 by CRM Helpdesk Software · Leave a Comment
IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference
CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced keynotes and sponsors for SugarCon 2009, the company’s global customer and developer conference, February 2-4, 2009, at the Palace Hotel in San [...]
Salesforce. com – Great News in this Recession or Simply Arrogance?
January 7, 2009 by Jimson Lee · Leave a Comment
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on…
With all the bad news about layoffs, declining sales and falling housing markets, one company shines out:
Salesforce.com
There is no doubt they are one [...]
CRM Software for Small Business InfusionSoft Raises $7.9 Million
January 4, 2009 by Jimson Lee · 2 Comments
InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive.
If you wanted to sell a product, whether it’s a digital download or physical product, you should always leverage [...]
CRM Help Desk Software Predictions for 2009
January 1, 2009 by Jimson Lee · 2 Comments
These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be [...]
