Business Card Scanning Service – and More

I own one of the first card scanners made by CardScan. I guess I’m a visual person where I like the contact info from a business card, but it is the logo that triggers my memory to the company and then the person. It just goes to show you the importance of branding, [...]

Why CRM and Social Media is More Important in a Recession

The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]

IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals

ARMONK, NY – IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship management (CRM) systems via Software as a Service (SaaS). Hosted on IBM technology, iEnterprises provides CRM software — tailored to industries including construction, pharmaceutical, legal and others — [...]

Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand

Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand

REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand, the newest team version of its industry-leading Outlook-based contact management and customer relationship management (CRM) solution. Prophet OnDemand is the Software as a [...]

FrontRange Launches HEAT Service & Support 9.0

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times

PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features designed [...]

LiveTime updates ITIL® Service Management Software with Technician Scheduling and Multi-Item Requests

LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian.
Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. This [...]

Ebridge Software Eportal Now Compatible with Blackberry Storm, Blackberry Bold and Apple Iphone

eBridge’s web-based business transaction management software (ePortal) is now compatible with the Blackberry Storm, Bold and Apple’s iPhone.

BURLINGTON, Ontario – eBRIDGE Software, the leader in business software integration solutions for EDI, CRM, SCM and web store fronts, is pleased to announce that its web-based document management system ePortal has passed testing for compatibility with [...]

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality
BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]

Salesforce. com – Great News in this Recession or Simply Arrogance?

Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on…

With all the bad news about layoffs, declining sales and falling housing markets, one company shines out:

Salesforce.com

There is no doubt they are one [...]

CRM Help Desk Software Predictions for 2009

These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be [...]

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