ITIL® in 30 Executive Webinar – What’s New in ITIL Version 3?

Complimentary Webinar on Wednesday, April 16 at 12:00 p.m. ET Bedford, MA, April 14, 2008 — ITIL® Version 3 has IT executives and professionals wondering what’s new and whether they should upgrade. This complimentary webinar will spotlight the differences between ITIL Versions 2 and 3, and discuss their impact on the service lifecycle. This session [...]

ITIL® & Service Oriented Architecture

By David Nichols, www.itsmsolutions.com The full article can be found here. We hear a lot of buzz these days in software circles about Service Oriented Architecture (SOA). Software architects certainly place prime emphasis on it. But, beyond sharing the ‘SOA’ acronym with ITIL’s ‘Service Outage Analysis,’ how closely does Service Oriented Architecture really align with [...]

ITIL® IT Service Lifecycle – The Five New Silos of IT

By Rick Lemieux, www.itsmsolutions.com The full article can be found here. In my last article I spoke about IT’s evolution from its technological heritage into a Managed Services Provider utilizing the five domains of ITIL V3 as its ticket into the enterprise business leadership circle. Much has been written about breaking down the technological silos [...]

ASL ITIL® for Enhanced Application Management

ASL ITIL for Enhanced Application ManagementBy Pat Moore The emergence of ASL (Application Services Library) has spawned a potential compliment to the ITIL framework, and is catching the attention of ITSM professionals. Touted as another “standard” public domain framework sponsored by The ASL Foundation, it provides a collection of best practices for managing application development [...]

What Exactly Is ITIL® Lite?

What Exactly Is ITIL Lite? I often hear people use the term “ITIL Lite.” But what exactly does it mean? The phrase is often used within the context of trying to gain the benefits of ITIL without making the necessary difficult choices and sacrifices; thus, deviating from the core principles of IT Service Management. In [...]

ITIL®: Understanding and Using IT Service Management

‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this. ITIL is a collection of best practices that helps companies implement an IT Service Management culture. However, its growing popularity reflects the substantial impact [...]

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