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InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions

InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs

BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting during [...]

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality
BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]

Epicor Expands Global Footprint for IT Service Management

Epicor ITSM to Offer Support for 14 Languages and Greater Business Integration Through Advanced Extensibility

IRVINE, Calif. — Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced its expanded world footprint for IT Service Management (ITSM) through Epicor ITSM, a complete service desk [...]

FrontRange Solutions Launches Next-Generation IT Service Management Solution

ITSM Version 6.1 Helps Organizations Accelerate ITIL® Adoption And Meet Governance and Compliance Challenges; Supports Microsoft .NET 3.0 and WPF

PLEASANTON, Calif.–FrontRange Solutions today announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1, a next-generation software application that gives mid-sized and enterprise IT and customer service organizations an innovative solution that improves the customer [...]

SDLC Process or ITIL®? Wrong question

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Ever-increasing business and technological complexity are driving successful IT organizations to search for methodologies to ensure that new or changed IT services meet the requirements of the business customers, and create value for the business by being designed, delivered and operated in an efficient and effective [...]

ITIL® Service Outage Analysis (SOA) in 7 Steps

By Hank Marquis, www.itsmsolutions.com
The full article can be found here.
The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide to performing SOA.
The [...]

ITIL® v2 or v3? Wrong question!

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Question: Should you go with ITIL v2 or ITIL v3?
Answer: It doesn’t matter.
Some organizations have spent considerable time and money trying to improve delivery of IT services to their customers using ITIL, some are just getting started. The buzz around v3 probably has everyone scratching his [...]

Governing ITIL® with CobiT

By David Nichols, www.itsmsolutions.com
The full article can be found here.
ITIL is clear that it does not stand alone, and in fact, you cannot “do ITIL” without some form of governance. But what does “governance” mean? ITIL requires a framework of policy, process, procedures and metrics that can give direction to IT operations (and ITIL activities). [...]

Transitioning to ITIL® V3

By Janet Kuhn, www.itsmsolutions.com
The full article can be found here.
While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading another hefty and long-awaited British title – ITIL v.3 Service Transition.
In the new ITIL V3 Lifecycle approach, Service Transition sits between Service Design and Service Operation and [...]

FireScope Brings New Predictability and Efficiency to IT Operations With CMDB

New Fully Federated CMDB Simplifies Planning and Managing IT Change
HUNTINGTON BEACH, Calif., FireScope, a leading developer of Business Service Management software that offers a real-time view of the business impact of IT Operations, today announced the availability of a new configuration management database (CMDB) in their family of IT service management suite of products. The [...]

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