LANDesk Certified on 14 ITIL V3 processes for IT Service Management

Confirms Global Best Practices for Service Desk Support LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its LANDesk Service Desk solution has achieved PinkVERIFY status through Pink Elephant’s software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT [...]

InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions

InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting [...]

LiveTime Ships New ITIL Service Desk Hardware Appliance

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general [...]

LiveTime updates ITIL® Service Management Software with Technician Scheduling and Multi-Item Requests

LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian. Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. [...]

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]

PODCAST – Shadan Malik of iDashboards

If you think data visualization is only for CRM or Support desk live metrics, think again. In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process. One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a [...]

Epicor Expands Global Footprint for IT Service Management

Epicor ITSM to Offer Support for 14 Languages and Greater Business Integration Through Advanced Extensibility IRVINE, Calif. — Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced its expanded world footprint for IT Service Management (ITSM) through Epicor ITSM, a complete service [...]

FrontRange Solutions Launches Next-Generation IT Service Management Solution

ITSM Version 6.1 Helps Organizations Accelerate ITIL® Adoption And Meet Governance and Compliance Challenges; Supports Microsoft .NET 3.0 and WPF PLEASANTON, Calif.–FrontRange Solutions today announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1, a next-generation software application that gives mid-sized and enterprise IT and customer service organizations an innovative solution that improves the [...]

Free ITIL® V3 Foundation Certification – Sample Exam 3

The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management. The latest version (ITIL V3) is compassed of the five core volumes: 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement This is [...]

Free ITIL® V3 Foundation Certification – Sample Exam 2

The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management. The latest version (ITIL V3) is compassed of the five core volumes: 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement This is [...]

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