InteQ Joins IT Service Management Professionals in Las Vegas to Promote SaaS Solutions

InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs

BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting during [...]

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality
BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]

SDLC Process or ITIL®? Wrong question

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Ever-increasing business and technological complexity are driving successful IT organizations to search for methodologies to ensure that new or changed IT services meet the requirements of the business customers, and create value for the business by being designed, delivered and operated in an efficient and effective [...]

Free ITIL® Foundation Exam Questions

This is a full ITIL Foundation Exam Question Paper containing 40 mock questions that are directly related to the ITIL Foundation Exam syllabus.
At the very end of these questions – you will find all the answers in a table.
Remember, when practicing your free ITIL Foundation Test Exam you only have 60 minutes in which to [...]

ITIL® Service Outage Analysis (SOA) in 7 Steps

By Hank Marquis, www.itsmsolutions.com
The full article can be found here.
The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide to performing SOA.
The [...]

Governing ITIL® with CobiT

By David Nichols, www.itsmsolutions.com
The full article can be found here.
ITIL is clear that it does not stand alone, and in fact, you cannot “do ITIL” without some form of governance. But what does “governance” mean? ITIL requires a framework of policy, process, procedures and metrics that can give direction to IT operations (and ITIL activities). [...]

ITIL® in 30 Executive Webinar – What’s New in ITIL Version 3?

Complimentary Webinar on Wednesday, April 16 at 12:00 p.m. ET
Bedford, MA, April 14, 2008 — ITIL® Version 3 has IT executives and professionals wondering what’s new and whether they should upgrade. This complimentary webinar will spotlight the differences between ITIL Versions 2 and 3, and discuss their impact on the service lifecycle. This session will [...]

ITIL® & Service Oriented Architecture

By David Nichols, www.itsmsolutions.com
The full article can be found here.
We hear a lot of buzz these days in software circles about Service Oriented Architecture (SOA). Software architects certainly place prime emphasis on it. But, beyond sharing the ‘SOA’ acronym with ITIL’s ‘Service Outage Analysis,’ how closely does Service Oriented Architecture really align with ITIL? Read [...]

ITIL® Can Help Companies Improve Storage Processes

ITIL Can Help Companies Improve Storage ProcessesBy Ann All
Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL).
In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that Version 3 of ITIL, released in late May, [...]

What can ITIL® Foundation Certification do for you?

What can ITIL Foundation Certification do for you?By Lalit Wason
Join the one of the fastest growing communities of IT professionals around the globe by obtaining your ITIL Foundation Certificate in IT Service Management. ITIL (IT Infrastructure Library) is a consistent and comprehensive documentation of best practice for IT Service Management, developed by OGC. It is [...]

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