Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service. “Winning a Stevie Award for Sales and Customer Service in [...]

CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit. Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as [...]

Informatica Acquires Applimation

Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM) REDWOOD CITY, CA — Informatica Corporation, the leading independent provider of data integration software, today announced that it has signed a definitive agreement to acquire Applimation, the market leader in application Information Lifecycle Management (ILM). The acquisition is expected to close within a matter [...]

Helpstream Announces Winter 2009 Release

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer [...]

Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback

New York, NY and Oslo, Norway –- Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research applications. Confirmit Horizons enables businesses to conduct multi-channel feedback programs both on and offline, using the Web, telephone, paper, IVR, mobile and other data collection methods. Businesses [...]

IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals

ARMONK, NY – IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship management (CRM) systems via Software as a Service (SaaS). Hosted on IBM technology, iEnterprises provides CRM software — tailored to industries including construction, pharmaceutical, legal and others — [...]

FrontRange Launches HEAT Service & Support 9.0

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features [...]

Conjungo – Helping IT buyers Understand ERP, CRM, and VoIP

Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users understand technologies and then select the right providers for their business. “Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a [...]

SmartTurn Lowers Entry Barrier for Enterprise-class Warehouse and Inventory Management Software

Runaway success of company’s SaaS WMS and financial growth spur expansion into new San Francisco headquarters SAN FRANCISCO — 2008 marked a major milestone for SmartTurn as the leading On-Demand Inventory and Warehouse Management System (WMS) provider experienced wide adoption with 3PLs, wholesale distributors, and manufacturers among others. SmartTurn’s on-demand WMS has rapidly become the [...]

LiveTime updates ITIL® Service Management Software with Technician Scheduling and Multi-Item Requests

LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian. Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. [...]

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