Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service. “Winning a Stevie Award for Sales and Customer Service in [...]

LiveTime Ships New ITIL Service Desk Hardware Appliance

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general [...]

Forums, Blogs and Wikis can Help Businesses Save Costs and Optimize Processes

United Planet implements Web 2.0 technologies as part of its Enterprise Portal to help businesses increase efficiency during the current economic climate London – United Planet (www.unitedplanet.com), one of the leading developers of Enterprise Portal software in Europe, has highlighted the importance of efficient information management and sound internal communications for all small to medium [...]

NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution

Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software [...]

Helpstream Announces Winter 2009 Release

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer [...]

IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals

ARMONK, NY – IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship management (CRM) systems via Software as a Service (SaaS). Hosted on IBM technology, iEnterprises provides CRM software — tailored to industries including construction, pharmaceutical, legal and others — [...]

SmartTurn Lowers Entry Barrier for Enterprise-class Warehouse and Inventory Management Software

Runaway success of company’s SaaS WMS and financial growth spur expansion into new San Francisco headquarters SAN FRANCISCO — 2008 marked a major milestone for SmartTurn as the leading On-Demand Inventory and Warehouse Management System (WMS) provider experienced wide adoption with 3PLs, wholesale distributors, and manufacturers among others. SmartTurn’s on-demand WMS has rapidly become the [...]

LiveTime updates ITIL® Service Management Software with Technician Scheduling and Multi-Item Requests

LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian. Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. [...]

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated [...]

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony New York, NY and Oslo, Norway –Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organizations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation. [...]

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