eGain Named “One to Watch” for 2008 by CRM Magazine

MOUNTAIN VIEW, CA, (MARKET WIRE) — eGain Communications (OTCBB: EGAN), provider of the industry’s top-rated* multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, announced today that CRM magazine has named the company as the “One to Watch” for 2008 in the web interaction management category. The award was based on [...]

Latest News in Enterprise On-Demand Software – Feb 28, 2008

After Breakout Growth in 2007, Daptiv Set to Pioneer Enterprise Work … Forbes – Daptiv, the on-demand leader in collaborative business software, today announced business results from 2007, highlighted by an explosion in the total number of Daptiv users by 116 percent. During the year, Daptiv added 165 new customers. Between 2005 … SaaS and [...]

CRM: Solutions to its Classic Flaws -I

There’s a reason CRM is the fastest-growing category of enterprise applications, with worldwide revenues projected to grow more than 50% annually to reach £77 billion in 2007 (META Group). By automating and integrating a host of customer-related processes, vendors of high-end CRM suites promise enterprises the ability to increase revenues, streamline processes, and reduce costs. But while CRM vendors wax on about the virtues of their solutions, they neglect to discuss seven less appealing characteristics of these packages: 1. Excessive license and implementation costs, 2. Endless implementation timelines,
3. Technologically complex deployment, 4. Organizational upheaval, 5. Poor adoption rates, 6. Weak links in the solution set, 7. Elusive ROI.
Any one of these factors would be enough to trigger second thoughts about investing in an expensive CRM suite. Taken together, they cry out for an alternative. Online sales management is a particularly strong alternative, offering many of the benefits of CRM in a small fraction of the time and expense-and none of the chaos.

Pricing CRM Professional Services Cost

By Vera Lang Research forecasts that by 2010, organizations worldwide will spend $11 billion per year on customer relationship management (CRM) solutions. A large portion of this expense is allocated to CRM’s Professional Services Cost. How can they maximize Return on CRM Investment, and in particular, to its Professional Services component? CRM Professional Services are [...]

Pricing CRM’s Professional Services Cost

By Vera Lang Research forecasts that by 2010, organizations worldwide will spend $11 billion per year on customer relationship management (CRM) solutions. A large portion of this expense is allocated to CRM’s Professional Services Cost. As it is possibly the single biggest cost item on the bill, companies should pay close attention to it. How [...]

Helpdesk Software – Planning New Product And Sales?

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A help desk, as you might know, is an IT-based resource that provides assistance and information in troubleshooting problems that your customers may face while using your products. Larger companies even have additional in-house [...]

Support Ticket Software – An Owners Perspective

Replying to customer queries and complaints is no doubt necessary, but as a website owner if you think that you need to use your time for more productive purposes, then it is recommended that you get yourself a support ticket software as soon as possible. No software will solve all your problems in an instant, [...]

Contact Canada for Call Centers

“Canada has become a highly attractive location for the contact center industry. The country is now established as a major industry player. The portion of its contact centers that serve international customers is 35%. 30% were primarily handling calls with US customers. Canada ranks third after India and Ireland, who dedicate 73% and 35% respectively [...]

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