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IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals

ARMONK, NY – IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship management (CRM) systems via Software as a Service (SaaS). Hosted on IBM technology, iEnterprises provides CRM software — tailored to industries including construction, pharmaceutical, legal and others — [...]

Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service

Salesforce.com releases Service Cloud, the next-generation solution for customer service

Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years.

How can this help Customer Service?

Traditionally, the Customer Service [...]

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

New York, NY and Oslo, Norway –Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organizations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation.

This advanced [...]

ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected

New Report Reveals ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected

Panorama Consulting Group Issues 2008 ERP Report

DENVER — Implementing an enterprise resource planning (ERP) project in the estimated time, for the estimated cost, and with satisfying results is a rare occurrence, according to a new study issued today by [...]

Enterprise Software Growth Forecast at 7% for 2009

The fourth quarter of 2008 will mark the first of several challenging quarters for the enterprise software markets, according to Gartner. A combination of economic, technical and regional forces has caused Gartner to revise downward its enterprise software spending forecast for 2008 through 2012.
Worldwide enterprise software is on pace to total $229.2 billion in 2008, [...]

On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?

Do you prefer a PC or Mac?

On-Demand SaaS or On-site CRM?

Commercial or Open-Source Software?

The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company.

You know the old [...]

EnterpriseWizard Announces Free CRM Upgrade for Entellium Customers

EnterpriseWizard Inc., the leading provider of adaptive, codeless CRM solutions for B2B organizations, today announced that it is offering Entellium customers a free upgrade to EnterpriseWizard CRM and transfer of their data.

Redwood City, CA — EnterpriseWizard Inc., the leading provider of adaptive, codeless CRM solutions for B2B organizations, today announced that it is offering Entellium [...]

5 Myths for Software as a Service (Saas)

As a rebuttal to all the hype towards the advantages of Software as a Service, Gene Marks from The Marks Group has five popular myths. At the microscopic level, he is right. But then again, I can present a set of facts and make you believe anything… at least for a few minutes.

Time [...]

Survey Claims Open Source is Business Security Risk

How many companies do you know still refuse to run Linux?

Their argument is the source code is 100% available and open, so hackers know the vulnerabilities and potentially harm your system.

Here’s some reality…

First of all, the number 1 threat to your companies security policy is your own employees.

Second, yes, the number of Linux and Mac [...]

The SaaS Approach to Web (and Blog) Vulnerability Management

Ask any CIO or CTO the number one concern or risk in implementing Software as a Service (SaaS) or Enterprise on-demand system, and they will most likely tell you security.

Here is a good view last week from White Hat Security that explains people live in a false sense of security (no pun intended) when it [...]

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