ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected
January 7, 2009 by CRM Helpdesk Software · Leave a Comment
New Report Reveals ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected Panorama Consulting Group Issues 2008 ERP Report DENVER — Implementing an enterprise resource planning (ERP) project in the estimated time, for the estimated cost, and with satisfying results is a rare occurrence, according to a new study issued [...]
CRM Help Desk Software Predictions for 2009
January 1, 2009 by Jimson Lee · 2 Comments
These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be on your [...]
Forecast SAAS Growth Makes Governance More Important
December 22, 2008 by CRM Helpdesk Software · Leave a Comment
Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc. Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than [...]
Top 10 Cloud Computing Predictions for 2009
December 19, 2008 by CRM Helpdesk Software · 1 Comment
SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends [...]
Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite
December 14, 2008 by CRM Helpdesk Software · Leave a Comment
Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite’s Unmatched Single Application for Ecommerce SAN MATEO, Calif – NetSuite Inc., a leading vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, today announced that its Ecommerce software editions have helped several Ecommerce customers grow [...]
On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?
November 30, 2008 by Jimson Lee · Leave a Comment
Do you prefer a PC or Mac? On-Demand SaaS or On-site CRM? Commercial or Open-Source Software? The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company. [...]
Bright House Networks and Broadcore Choose Sugar Enterprise On-Site
November 13, 2008 by CRM Helpdesk Software · 1 Comment
Communications Providers Rely on SugarCRM for Ease of Customization, Integration and Quick Payback CUPERTINO, Calif. — SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced two new communications customers – Bright House Networks and Broadcore – have implemented Sugar Enterprise On-Site to foster improved communications with customers across [...]
Webroot Releases Web Security SaaS to Protect from Increasing Web-based Malware Threats
November 12, 2008 by Jimson Lee · Leave a Comment
As we become more dependent on our browser from SAAS and cloud computing, the importance of of anti-spyware and malware threats cannot be more emphasized. Several years ago, I used Webroot’s anti-spyware software as they were one of the first to market an anti-spyware product in this heavily competitive market. Today, chances are you are [...]
Epicor Expands Global Footprint for IT Service Management
November 11, 2008 by CRM Helpdesk Software · Leave a Comment
Epicor ITSM to Offer Support for 14 Languages and Greater Business Integration Through Advanced Extensibility IRVINE, Calif. — Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced its expanded world footprint for IT Service Management (ITSM) through Epicor ITSM, a complete service [...]
Worldwide CRM Software Market to Grow to $13.3b in 2012
November 3, 2008 by CRM Helpdesk Software · Leave a Comment
Strong CRM Growth Predicted The worldwide customer relationship management (CRM) software market is poised for healthy growth through 2012 when revenue is forecast to reach $13.3 billion. Revenue is projected to surpass $8.9 billion in 2008, a 14.2 percent increase from preliminary 2007 revenue estimates of $7.8 billion, according to Gartner, Inc. in an earlier [...]
