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LiveTime Ships New ITIL Service Desk Hardware Appliance

February 17, 2009 by CRM Help Desk

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL.

Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general [...]

Written by CRM Help Desk · Filed Under IT Infrastructure Library, Press Releases | Leave a Comment 

FrontRange Launches HEAT Service & Support 9.0

January 20, 2009 by CRM Help Desk

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times

PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features designed [...]

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LiveTime updates ITIL® Service Management Software with Technician Scheduling and Multi-Item Requests

January 14, 2009 by CRM Help Desk

LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian.
Newport Beach, CA – LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. This [...]

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CRM Help Desk Software Predictions for 2009

January 1, 2009 by Jimson Lee

These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be [...]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Enterprise Resource Planning, Research & Case Studies, Technology & Security | 2 Comments 

Free Help Desk Software Announced by Web Help Desk

December 9, 2008 by CRM Help Desk

Web Help Desk, a leading cross-platform help desk software solution, announced a Free Edition for small business, K-12 institutions, and small government organizations.

The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades.

FREMONT, CA — Web Help Desk, a leading cross-platform [...]

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Web Help Desk Software Integrates With LANrev Client Management Solution

November 10, 2008 by CRM Help Desk

Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite.

Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies.

FREMONT, CA — MacsDesign Studio LLC, an industry-pioneering [...]

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Faceforce equals Facebook plus Salesforce.com AppExchange

October 19, 2008 by CRM Help Desk

CRM Help Desk Software.com is an independent 3rd party resource to CRM, Help Desk and ERP software.

So we only present news and opinionated commentary as we see it happen live on cybespace and in our research labs.

So, yesterday when I wrote about Facebook CRM via Microsoft Dynamics CRM technology, in all fairness, Microsoft Dynamics isn’t [...]

Written by CRM Help Desk · Filed Under CRM Planning & Implemenation, Technology & Security | 1 Comment 

Web Help Desk Software Integration With Apple Remote Desktop

September 16, 2008 by CRM Help Desk

Leading cross-platform help desk software solution, Web Help Desk, announced integration with Apple Remote Desktop. Imported ARD data and instant remote control connectivity from within Web Help Desk promises to boost technician productivity.

FREMONT, CA — MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with [...]

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Web Help Desk Launches Version 9 Cross-Platform Help Desk Software

August 25, 2008 by CRM Help Desk

Cross-Platform Web Help Desk Software Version 9 Combines a More Refined User Experience with Multi-Tiered Approval Workflow and a Revolutionary Approach to Asset Management Through Plug-In Architecture

FREMONT, CA — MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to [...]

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Latest News in CRM Help Desk Software – Jan 28, 2008

January 28, 2008 by CRM Help Desk

Financial Crossing Releases Liability Manager 3.0
Wall Street and Technology – … planned real estate loans, goals and preferences) from CRM systems, data repositories, planning software or … committed by Jerome Kerviel, a trader working on the futures desk at … This white paper will help you find out if your organization is …
Latest News
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