Salesforce. com – Great News in this Recession or Simply Arrogance?
January 7, 2009 by Jimson Lee · Leave a Comment
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on… With all the bad news about layoffs, declining sales and falling housing markets, one company shines out: Salesforce.com There is no doubt they are [...]
CRM Help Desk Software Predictions for 2009
January 1, 2009 by Jimson Lee · 2 Comments
These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be on your [...]
Genentech chooses Google Apps over Microsoft
December 28, 2008 by Jimson Lee · 1 Comment
“It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October. South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per year, which means and additional [...]
Top 10 Cloud Computing Predictions for 2009
December 19, 2008 by CRM Helpdesk Software · 1 Comment
SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends [...]
Zoho Creator Takes On Role as Google App Engine IDE
December 16, 2008 by CRM Helpdesk Software · Leave a Comment
Zoho Creator Deploys Apps to Google App Engine PLEASANTON, Calif.– Zoho today announced that Zoho Creator has been integrated with Google App Engine, enabling applications built with Zoho Creator to be deployed on Google’s infrastructure. The move effectively makes Zoho Creator an integrated development environment for Google App Engine that lets users deploy their applications [...]
Watch out Google Docs – Microsoft SkyDrive is Coming
December 6, 2008 by CRM Helpdesk Software · Leave a Comment
Watch out Google Docs – Microsoft SkyDrive is coming to town. When it comes to online storage, people think immediately of Xdrive or Idrive. On January 12, 2009, AOL will permanently close the Xdrive Online Storage Service. Idrive is free for the first 2Gb. For more storage, you can get 150Gb for $4.99 per month. [...]
Zoho Makes Cloud Data Accessible with Zoho CloudSQL
December 3, 2008 by CRM Helpdesk Software · Leave a Comment
Business Data Stored in Zoho Available to Any Application through SQL; Zoho Reports Adds API and Support for Zoho CloudSQL PLEASANTON, Calif.–Zoho today announced Zoho CloudSQL, a middleware service that uses the familiar SQL (Structured Query Language) to connect business data stored in Zoho with traditional, on-premises applications as well as other SaaS offerings. Zoho [...]
On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?
November 30, 2008 by Jimson Lee · Leave a Comment
Do you prefer a PC or Mac? On-Demand SaaS or On-site CRM? Commercial or Open-Source Software? The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company. [...]
Chrome Delivers 300% Performance Boost for Cloud-based CRM Software
November 12, 2008 by CRM Helpdesk Software · Leave a Comment
2008 may be the year of the Chrome, but you can bet we’ll see more of Chrome in 2009, as companies are buckling down on their spending and move towards cost saving SAAS solutions. From TGDaily: Chrome delivers 300% performance boost for cloud-based CRM software Chicago (IL) – When Google released its Chrome browser earlier [...]
DolceGMail Firefox add-on integrates GMail and SugarCRM
November 11, 2008 by Jimson Lee · Leave a Comment
Remember that project when I was asked to integrating and customize multiple databases, including a CRM, Support Call Center, and defect tracking (or bug tracking) software? Well, if you use Firefox for your browser, GMail for your email, and SugarCRM, that pipe dream is now a reality. You can now track Gmail messages about specific [...]



