Google Gmail Match to Microsoft
September 16, 2011 by Vera Lang · Leave a Comment
"Google Gmail Emerges as a Significant Threat to Microsoft in the Enterprise" is the title and the conclusion of a recent Gartner report on the topic as it has become a reliable alternative to Microsoft in the Enterprise Email Market.
After 5 years, Google’s enterprise Gmail has gained cloud with clients who are commercial organizations of [...]
Why CRM and Social Media is More Important in a Recession
February 11, 2009 by Jimson Lee · 1 Comment
The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]
Helpstream Announces Winter 2009 Release
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com
Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]
Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09
February 10, 2009 by CRM Helpdesk Software · Leave a Comment
28th generation release allows companies to more effectively grow their business without growing capital expense or headcount
The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud
The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing and customers
SAN [...]
Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears
February 2, 2009 by Jimson Lee · Leave a Comment
Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent.
This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and work offline. Those 5 hour cross country flights or half hour waits at the coffee [...]
InfoWorld Honors Zoho With 2009 Technology of the Year Award
January 29, 2009 by CRM Helpdesk Software · Leave a Comment
PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]
2009 Data Privacy Day
January 28, 2009 by Jimson Lee · Leave a Comment
Today is Data Privacy Day.
29 countries including United States and Canada celebrate Data Privacy Day together. 2008 was the inaugural year
This program was designed to raise awareness about data privacy practices and rights.
While it may seem like this is targeted to major corporations, government, and the academic world, one of the initiatives of Data [...]
FrontRange Launches HEAT Service & Support 9.0
January 20, 2009 by CRM Helpdesk Software · Leave a Comment
FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times
PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features designed [...]
Google Apps Premier Edition Allows Better Password Control
January 19, 2009 by Jimson Lee · 1 Comment
This is good news to users of Google Apps Premier Edition, like Genentech.
The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to the whole suite of applications under Google Apps, including Gmail, Docs, and Spreadsheets.
Google Apps administrators can now set a minimum password length [...]
Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
January 15, 2009 by Jimson Lee · Leave a Comment
Salesforce.com releases Service Cloud, the next-generation solution for customer service
Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years.
How can this help Customer Service?
Traditionally, the Customer Service [...]
