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Why CRM and Social Media is More Important in a Recession

The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]

Helpstream Announces Winter 2009 Release

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com

Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer satisfaction [...]

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount

The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations taking place in the cloud

The Sales Cloud defines the next generation of collaboration, transforming the relationship between sales, marketing and customers

SAN [...]

Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears

Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent.

This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and work offline. Those 5 hour cross country flights or half hour waits at the coffee [...]

InfoWorld Honors Zoho With 2009 Technology of the Year Award

PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]

2009 Data Privacy Day

Today is Data Privacy Day.

29 countries including United States and Canada celebrate Data Privacy Day together. 2008 was the inaugural year

This program was designed to raise awareness about data privacy practices and rights.

While it may seem like this is targeted to major corporations, government, and the academic world, one of the initiatives of Data [...]

FrontRange Launches HEAT Service & Support 9.0

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times

PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features designed [...]

Google Apps Premier Edition Allows Better Password Control

This is good news to users of Google Apps Premier Edition, like Genentech.

The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to the whole suite of applications under Google Apps, including Gmail, Docs, and Spreadsheets.

Google Apps administrators can now set a minimum password length [...]

Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service

Salesforce.com releases Service Cloud, the next-generation solution for customer service

Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years.

How can this help Customer Service?

Traditionally, the Customer Service [...]

Salesforce. com – Great News in this Recession or Simply Arrogance?

Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled The Recession, the Cloud and Salesforce.com. The feelings were mixed. Read on…

With all the bad news about layoffs, declining sales and falling housing markets, one company shines out:

Salesforce.com

There is no doubt they are one of [...]

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